Bright House Networks has deployed NetCracker’s eCommerce and CRM solutions in order to enhance the customer experience and deliver increased personalization through more effective and automated customer engagements. The offerings will not only simplify customer management by allowing customers to self-manage their service requirements, but will also enable Bright House Networks to streamline their sales and order fulfillment process to maximize efficiency and customer experience. [Read more…]
NetCracker Technology announced recently that Telefónica UK, which operates as O2 in the UK, has agreed to extend the use of NetCracker’s Revenue Management solution through a hosted managed services model for two new significant initiatives. By using NetCracker’s Revenue Management solution and Hosted Managed Services, O2 will provide rating, billing and mediation capabilities for a nationwide smart metering program across 53 million devices as well as a large-scale partner revenue-sharing ecosystem, which allows Telefónica customers to purchase third-party products and services that can be charged directly to their monthly phone bill. [Read more…]
NetCracker Technology has expanded its billing relationship with Slovak Telekom, the largest telecommunications service provider in Slovakia. Slovak Telekom will leverage NetCracker’s Revenue Management solution to bring its fixed and mobile billing processes onto a single, end-to-end platform. [Read more…]
NetCracker Technology announced that Suddenlink Communications, one of the largest cable broadband services providers in the United States, has expanded its partnership with NetCracker by engaging in a multi-year managed services program. As part of this initiative, NetCracker will deliver its cutting-edge CRM solution to Suddenlink via a fully hosted managed service model with industry-leading SLAs. [Read more…]
NetCracker Technology, a global leader in policy-driven fulfillment, orchestration and assurance solutions for virtualized and physical networks, announced recently that Gartner positioned NetCracker as a Leader in its 2015 “Magic Quadrant for Operations Support Systems” * (OSS). [Read more…]
NetCracker Technology, a global leader in analytics-driven, dynamically adaptable revenue, customer and partner management solutions, has announced that Gartner positioned NetCracker Technology as a Leader in its 2015 “Magic Quadrant for Integrated Revenue and Customer Management for CSPs” (IRCM). [Read more…]
NetCracker Technology has announced that Alestra, a leading IT services company based out of Mexico, has deployed the NetCracker Revenue Management solution in order to leverage a modern and flexible billing system capable of supporting Alestra’s innovative offerings. [Read more…]
A major theme during SDN & OpenFlow World Congress this week will be how to get virtualization out of the demo and proof of concept stage and into full-scale production deployments.
From Clean Slate SDN at Stanford University in 2007 to SDN & OpenFlow World Congress in 2015, the software-defined networking and network functions virtualization (NFV) effort has come a very long way. Virtualization began life as a way to rethink the Internet by starting from scratch, hence the Clean Slate nomenclature. After 8 years, the movement has grown into no less than a total overhaul of the entire communications network in what’s considered the biggest disruption to the industry in at least a decade.
At this point, the debate on the merits of SDN and NFV are largely over. Operators and their suppliers understand the benefits of virtualization and are ready to start realizing lower costs, improved agility and flexibility and the ability to offer services quickly, efficiently and tear them down in the same manner.
The next step in the SDN/NFV conversation is how to go from where the industry is today – which largely consists of demos and proofs of concepts – to full operationalization of commercial deployments. This migration will not be an easy one, but is absolutely critical for virtualization uptake and for operators to start reaping the rewards.
Changing the Conversation
Operationalization will be a major theme this week at SDN & OpenFlow World Congress in Dusseldorf, where attendees will hear speakers discuss a wide range of related issues. A natural starting point will be the business case for NFV to prove there is value in undertaking a serious shift in network architecture. A great example of this is vCPE, which removes complexity for operators, allows them to quickly bring new services to market without the expense of truck rolls and improves control they have over services.
Another key area that needs to be addressed in SDN and NFV is management and orchestration, which alongside a modernized BSS/OSS will be absolutely essential given that for the next decade or two many operators will find themselves with hybrid environments. BSS and OSS will need to be able to perform tasks across physical and virtual functions without missing a beat.
Operationalization will naturally lead to new revenue streams for operators, including the ability for them to offer new and compelling business services to better compete against OTT players. This could include voice and video services but also cloud-based security, file sharing and a whole host of other offerings that will be directly enabled through a virtualized infrastructure.
In addition to business services, operators will be able to gain significant ground in areas such as the Internet of Things (IoT) and 5G networks by operationalizing SDN and NFV. These networks of the future will benefit greatly from a more flexible foundation – consisting of automation plus the ability to use standard equipment – to support the billions of devices forecast for the IoT in just the next few years.
Making SDN and NFV a Reality
For the first few years since their inception, SDN and NFV grabbed a lot of headlines and created more buzz in the industry since the introduction of IP. But it’s only in the past year that the prospect of virtualization has become real, with lab tests, demos and small-scale rollouts. And now operators are rolling up their sleeves and focusing on the next steps. After a week at SDN & OpenFlow World Congress, hopefully many of the challenges that lie ahead will be resolved, with solid answers for operators ready for the next steps.
*NetCracker Technology submits this article live from the SDN & OpenFlow World Congress
NetCracker Technology announced recently that Suddenlink Communications, among the largest cable broadband services providers in the United States, has deployed the NetCracker CRM solution which is seamlessly integrated with the NetCracker Revenue Management capabilities. The expanded BSS suite will help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations. [Read more…]
NEC/NetCracker will highlight the emergence of a highly digital and virtualized world and how the adoption of IoT and cloud will help operators launch new services faster at SDN & OpenFlow World Congress 2015. The event will take place from October 12-16, 2015 at the Swissôtel Düsseldorf in Düsseldorf, Germany. [Read more…]
CableSouth Media3 has expanded their relationship with NetCracker to implement an innovative Web self-care application, in addition to continuing to support billing operations. NetCracker will help CableSouth Media3 implement a cutting-edge Web self-care application with electronic bill presentment and payment options to reduce the number of incoming calls directed at CSRs and improve overall customer experience. [Read more…]
NetCracker Technology will highlight how analytics-driven network transformations can help mobile and competitive carriers optimize customer experience during CTIA’s Super Mobility Week 2015 in Las Vegas. The large-scale event consists of several themed conferences, including the Telco Big Data Summit and the Tower & Small Cell Summit. [Read more…]
NEC Corporation, NetCracker Technology and NEC México announced that Maxcom, an integrated, quad-play communications provider in Mexico, has selected them to deliver additional NetCracker OSS solutions that will improve business agility, infrastructure deployment as well as inventory and network synchronization. Maxcom provides high-speed Internet, voice and pay-TV services to residential and business customers in key metropolitan markets across Mexico. [Read more…]
NetCracker Technology announced recently that Stratecast | Frost & Sullivan has awarded NetCracker with the 2015 Stratecast Global Market Leadership Award in CSP Billing for the Partner Management Market. As the market leader in the partner management market, NetCracker was recognized for its ability to consistently innovate, maintain customer loyalty, improve brand presence, and deliver superior billing and partner management solution capabilities. [Read more…]
NetCracker Technology has successfully delivered its Resource & Inventory Management solution to Maxis Berhad (Maxis), Malaysia’s leading communications service provider. The upgraded modules include the NetCracker Framework, Resource Management & Service Management modules. These capabilities will help Maxis to achieve better network utilization, faster deployment of services and ROI on its network investment. [Read more…]
NetCracker Technology has told OSS News Review that Lightower Fiber Networks, a leading provider of custom, high-capacity network services in the United States, has gone live with a substantial upgrade to NetCracker’s Resource Management solution. By using the new solution, Lightower can establish greater visibility into its resources, reducing the time it takes to fulfill orders.
Lightower is one of the largest pure fiber providers in the United States, service cutting-edge solutions to Fortune 500, enterprises and a wide range of other companies. Lightower’s network is built on more than 20,000 route miles of fiber. [Read more…]
NetCracker Technology announced recently that its end-to-end BSS solution for cable operators has received the 2015 Cable Spotlight Product of the Year Award from Cable.TMCnet.com, a TMC sponsored cable technology Website.
NetCracker’s comprehensive BSS solution is a component of its unified, cloud-based NetCracker 10 platform, which enables MSOs to launch digital business models and real-time operations. The BSS offering’s pre-integrated customer and revenue management capabilities allow cable operators to personalize customer experience across a wide range of markets while providing an end-to-end, 360-degree view of subscribers to improve business performance and agility. [Read more…]