Dialog Axiata, a subsidiary of Axiata Group Berhad, has expanded its partnership with Netcracker. Dialog Axiata will use Netcracker’s Customer Billing Management solution to consolidate billing across all lines of business into a single platform. This expansion will bring Dialog’s retail and enterprise fixed-line subscribers onto Netcracker’s BSS, which already bills for Dialog’s GSM, digital TV and Wi-Fi lines of business.
The consolidation of all billing processes onto Netcracker’s Customer Billing Management solution will enable Dialog to open new revenue opportunities by offering converged services that span across several lines of business. The solution will also help Dialog deliver a better customer experience, bring new services to market faster and reduce opex due to the need to manage fewer systems.