Telenet, the largest cable broadband service provider in Belgium, has chosen to expand its partnership with Netcracker to initiate a comprehensive BSS digital transformation. The end-to-end digital transformation will add Netcracker’s BSS capabilities in addition to its existing OSS suite. This enables Telenet to create a full stack and drive unique IT benefits, including reduced capex, opex and IT spend across both business and operations sides of its organization.
Telenet has selected Netcracker to be its strategic partner and initiate a comprehensive digital transformation to leverage its cable and wireless assets and deliver the most innovative services and outstanding customer experience to its more than 2 million customers.
This digital transformation program aims to:
— Integrate its recent acquisition of BASE’s 3 million wireless subscribers to create seamless, innovative multiplay offerings.
— Deliver a simplified and consistent omnichannel experience.
— Significantly enhance flexibility and time-to-market for new products.
— Provide a superior quad-play experience to customers.
— Bring together and centralize Telenet and BASE IT into one system.
— Replace and consolidate several legacy BSS into a unified, end-to-end platform.
— Reduce overall business support processes TCO (IT and operations costs).
Telenet, which is the largest cable broadband service provider in Belgium, provides a range of digital television, fixed and mobile services to residential and business customers across Belgium and Luxembourg.