CWC is delighted to announce the dates of Iraq Telecoms 2009; taking place on 10-11 November at the Hilton London Metropole hotel, and honoured to have the support of the Iraqi Ministry of Communications through a very senior delegation. [Read more…]
Middle East Telecom Leaders are an Example for Rest of World to Follow
By The current economic downturn and fluctuating energy and food costs is hurting everyone. But can the Telecoms sector start the fight back?
With the world in recession regions such as the Middle East and North Africa are stepping up to the challenge to start the fight back. With millions being invested in infrastructure to drive foreign business to the region and with an ever developing working population, the consumer demand is tripling, a momentum that cannot be seen to slow down. [Read more…]
J:COM Chooses Amdocs for Customer Management
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that Jupiter Communications (J:COM), Japan’s largest multi-play service provider, has selected Amdocs for customer management and will upgrade its Amdocs billing system to address its future growth and manage billing for multi-play products and services. In addition, Amdocs will continue the partnership with Sumisho Computer Systems Corporation, a local systems integrator, for this project. [Read more…]
MetroPCS Deploys Amdocs Billing, Customer Relationship Management and Operational Support Systems
MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS’ pay-in-advance, roaming and retail offerings. [Read more…]
cVidya Networks appoints Eran Wagner as President of its North American Operations
cVidya Networks, a global leader in Revenue Assurance and Dealer Management Systems, has recently announced the appointment of Mr. Eran Wagner as President of the North American Regional Operations. Based in Palo Alto, California, USA, Mr. Wagner will lead the Company’s activities in the region. [Read more…]
NewWave Communications Streamlines Triple-Play Support and New Service Delivery with Convergys
Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced that NewWave Communications, a leading regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice [R] IP Contact Center (IPCC). [Read more…]
SunTec offers Enhanced Relationship Loyalty Solution to Communication, Media & Entertainment providers
SunTec Business Solutions, the leading provider of convergent transaction pricing and billing solutions for Communication, Media & Entertainment (CME) and Relationship-based Pricing and centralized billing solutions for Banking, Financial Services & Insurance (BFSI) domains, today announced the launch of their enhanced Relationship Loyalty solution for CME providers. Riding the success wave of their revolutionary, fully automated Loyalty solution for BFSI industry, SunTec plans to capitalize on the customer loyalty management requirements of the CME market by empowering service providers to control customer attrition and maximize profits. [Read more…]
Comarch to Hold OSS BSS Seminar in Krakow Poland
Comarch will show how to deal with the economic downturn and maintain business profitability during their 5th annual OSS/BSS Seminar to be held in Krakow, Poland. This year’s edition of Comarch OSS/BSS Seminar is held between the 18th & 19th of May in Krakow, Poland. Comarch will unveil best practices and new OPEX optimizing tools during presentations, user group round tables and workshops. [Read more…]
Nigeria’s ZOOMmobile Chooses Cerillion for Interconnect Billing and Settlements Solution
Leading Nigerian private telecoms operator, ZOOMmobile (formerly Reltel Wireless) has gone live with Interconnect Manager from convergent billing and interconnect specialist, Cerillion Technologies. The implementation marks an extension of the existing relationship between the two companies, which began in 2006 with the successful delivery of Cerillion’s Mediator product on ZOOMmobile’s CDMA network. [Read more…]
Comarch Management Platform for Next Generation Optical Networks
At the Eleventh International Conference on Transparent Optical Networks (ICTON 2009), Comarch, a global telecommunications solutions provider, will present “A Management Platform for Next Generation Optical Networks”. The ICTON 2009 conference is being organized by the National Institute of Telecommunications in Warsaw, Poland with the University of Aveiro, Portugal and IEEE. [Read more…]
Nokia to Release Ideas and Innovations to Finnish ICT companies; Ground Breaking Partnership Model Aims to Kick-Start New Success Stories
Nokia, Technopolis and Tekes have unveiled the Nokia Technopolis Innovation Mill, a ground breaking initiative to recycle Nokia s unused ideas and innovations to selected Finnish ICT companies for further development and exploitation. Prepared and launched in cooperation with several Finnish cities, the initiative aims to match ideas with companies that will be able to develop them into world-class products and services.
[Read more…]
HP Helps Telecoms Manage the Customer Experience with New Operations Support Systems Software
HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers. As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually received. The three solutions are: HP Service Quality Management, HP TeMIP Service Console and HP Unified Correlation Analyzer. [Read more…]
Convergys Announces Platform-independent On-Demand Voice Authentication Solution
Convergys Corporation (NYSE: CVG), a global leader in relationship management, has announced the availability of a platform-independent On-Demand Voice Authentication solution. Convergys clients and non-Convergys clients can easily implement this solution by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication. [Read more…]
Australian Telecom Operator AAPT Comverse Billing Solution
AAPT, the third largest telecommunications company in Australia, has completed a major upgrade of its Comverse Billing solution to consolidate billing operations on a unified platform. [Read more…]
Comptel Launches Fulfillment Solution for Carrier Ethernet Services
Comptel Corporation (OMX Helsinki: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, has announced the launch of Comptel Fulfillment for Carrier Ethernet Services. The solution will allow Communication Service Providers (CSPs) to quickly and efficiently introduce new Carrier Ethernet-based services thus enabling them to take advantage of the cost, scale, and flexibility advantages that Carrier Ethernet offers across multi-vendor networks. [Read more…]
i-conX Interconnects with Belgium’s Base Telecom
i-conX, the world’s fastest growing interconnect solutions vendor, has announced that Belgian operator BASE is the latest customer to complete the implementation of the i-conX
a-s-p interconnect billing service. [Read more…]
Clarity Demonstrates Innovation with its Integrated Service Operations Centre
Clarity, the market leader in Unified Operational Support Systems (OSS), announced that it will be demonstrating its Integrated Service Operations Centre (iSOC) at Management World 2009, Nice, to complement the launch of the white paper by Stratecast, “Service Operations Centre – An Essential Necessity – An Executive Brief Featuring Clarity”. [Read more…]
TM Forum Takes Pole Position to Help Industry Tackle Recession
TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today announced results for the financial year ending March 31, 2009. For the fifth consecutive year, the international not-for-profit organization has achieved revenue and membership growth of more than 25%. The results show an organization well placed to weather the current global recession, and reinforce the Forum’s leading position in helping its global membership tackle the effects of the economic crisis. [Read more…]
Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent billing solutions. The company will continue to use Convergys’ customer solutions to drive a superior customer experience. [Read more…]
Comarch Begins Cooperation with CENTUM Solutions, Spain
Comarch has signed a Memorandum of Understanding with Spanish company CENTUM Solutions with the purpose of conducting common business development activities in Spain and Portugal. The main aim of the agreement is to enhance the awareness of Comarch BSS & OSS solutions within the biggest South European telecommunication operators. [Read more…]
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