MetroPCS Communications, Inc. (NYSE: PCS), the leading provider of unlimited, flat-rate, pay-in-advance wireless communications service in the U.S., and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced that MetroPCS completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced on October 6, 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS’ pay-in-advance, roaming and retail offerings.
MetroPCS has replaced its legacy systems with Amdocs CES 7.5, and under the managed services model, Amdocs has assumed responsibility for data center operations, systems operations and applications management. Amdocs Consulting provided business process consulting, testing and training services.
“We chose Amdocs to establish our combined billing, CRM and OSS platform because Amdocs is the world leader in this space. Our choice was validated quickly as the new system is up and all our customers have been converted in just nine months. This rapid implementation was performed on time and on budget,” said J. Braxton Carter, chief financial officer at MetroPCS. “We believe the innovation Amdocs brings to the marketplace will be a large, competitive differentiator for MetroPCS in the future.”
“The tight integration of the Amdocs products will help MetroPCS to increase operational efficiencies for quicker product-offering introductions, and to equip our agents with a consolidated view of all customer information for faster resolution of customer issues and an enhanced customer experience,” said John Olsen, chief information officer at MetroPCS. “By having Amdocs operate the systems at their data center, we can also reduce operational costs and offer even lower rates to our customers.”
MetroPCS deployed multiple Amdocs OSS, CRM and business support systems (BSS), including products for service activation management, real-time session control (for example, a service control point), customer interaction management, self-service and real-time charging. Working in partnership with MicroTelecom, Amdocs also delivered MicroTelecom’s point-of-sales software to help MetroPCS manage its dealers across the country.