Convergys Corporation (NYSE: CVG), a provider of customer care, human resources, and billing services, has announced a new five-year contract with Brasil Telecom S.A. (NYSE: BTM) to expand the use of Convergys’ Infinys [tm] software to support Brasil Telecom’s wireless, wireline, data, and Internet services. Since 2002, Infinys, the leading convergent BSS software, has supported Brasil Telecom’s fixed telephony customers and, as of 2003, its wireless subscribers.
“As part of the new agreement, Convergys will provide consulting and professional services for software customization and implementation of the solution across Brasil Telecom’s lines of business,” said Dante Nardell Junior, Brasil Telecom CTO.
Brasil Telecom is one of the largest telecommunications companies in South America. The operator has over 10.8 million fixed lines installed, reaches over 2.2 million customers in mobile telephone services, and has the second largest broadband base in South America. [Read more…]
