Comverse Self-Service Solutions Available to StarHub Subscribers
Comverse, the world’s leading supplier of software and systems enabling network-based multimedia enhanced communication and billing services, has told OSS News Review that StarHub, the leading multi-play service provider in Singapore offering a full range of information, communication and entertainment services to its fixed, cable, mobile and Internet subscribers, has deployed Comverse Self-Service Solutions to provide its consumer customers with a single, converged online view for managing their StarHub accounts online.
“We share Comverse’s belief in the value of providing customers with a seamless online user experience that unites selling and account management functionality for all our products and services,” said James Woo, Vice President, Information Services of StarHub. “Since the launch of our customer portal, we have already enjoyed improvements in our online customers experience and cost efficiency.”
StarHub’s MyAccount Manager and eShop solution is powered by the Comverse Consumer Account Manager and Consumer e-Shop applications. Comverse Consumer Account Manager enables StarHub to meet its customers’ requirements for a unified view of all account activities. Customers can take advantage of the product’s comprehensive account management capabilities to add new services, modify contract details, change service plans and view bills.
The Comverse Consumer e-Shop product enables StarHub to provide an online shopping experience for its wide range of multi-play product offerings through a single, integrated service-centric shopping cart. It also provides the platform for StarHub’s customers to browse or search the online shop, select promotion offers or purchase StarHub’s products and services.
“We are very excited to extend our relationship with StarHub through this successful implementation of our self-service technology,” commented Eitan Achlow, President of Comverse Asia Pacific. “As more and more operators offer multi-play bundles, self-service is becoming an increasingly critical element of a successful sales and service strategy. Comverse Self-Service Solutions are valuable assets to the multi-play operator looking to offer a converged customer experience, and along with the significant savings in operational expenses from reduced customer service costs, we believe self-service will soon be seen as a “must have” for any multi-play service provider.”
About StarHub
StarHub, Singapore’s second largest info-communication company, offers a full and diverse range of information, communications and entertainment services over its advanced fixed, cable, mobile and Internet platforms. Targeting both consumer and corporate markets, StarHub operates a full two-way 3.5G mobile network in addition to its GSM network, a nation-wide HFC network that delivers multi-channel cable TV services (including Digital Cable and High Definition Television) as well as ultra-high speed residential broadband services, and an extensive fixed business network that provides a wide range of data, voice and wholesale services.
Launched in 2000, StarHub has become one of Singapore’s most innovative info-communications providers, and the pioneer in ‘hubbing’ - the ability to deliver unique integrated and converged services to all its customers. StarHub is listed on the SGX-ST. For more information, visit http://www.starhub.com.
About Comverse
Comverse is the world’s leading provider of software and systems enabling network-based messaging and content value-added services, converged billing and IP communications. Comverse solutions generate revenues, strengthen customer loyalty and improve operational efficiency for over 500 communication service providers in more than 130 countries. The company’s Total CommunicationSM portfolio facilitates personalized lifestyles in an evolving connected world and is based on the InSight™ Open Services Environment. Comverse’s solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, VoIP, IMS and converged network environments.
Related Articles:
- Comverse BSS Solution Optimises Customer Management for Telcos and Subscribers Comverse’s Business Support System (BSS) solution is helping communication service providers (CSPs) manage all customers consistently and interactively across all telecommunications channels. This is important for retaining existing customers, attracting new customers and lowering costs, according to a recently published study by Telesperience. Telesperience, a UK-based telecom analyst firm, surveyed different types of CSPs across the [...]...
- Comverse Unveils Comverse One Billing and Active Customer Management Offering At last week’s Futurecom 2009 in Brazil, Comverse unveiled its recently upgraded Comverse® ONE™ Billing & Active Customer Management offering, which strengthens the ties between telecom carriers and their subscribers. The new offering directly addresses recent findings from industry research firm Forrester Consulting. The research, commissioned by Comverse, uncovered that operators’ current customer management/customer relationship [...]...
- Frost and Sullivan Choose Comverse as Telecom BSS Vendor of the Year Comverse has received the 2009 Telecom BSS Vendor of the Year award for Asia Pacific from Frost & Sullivan. This is the fifth consecutive year that Comverse has been awarded this honour, which recognises the most outstanding telecom solutions vendor in the BSS (Business Support Systems) segment in Asia Pacific. The honour was presented at [...]...
- Australian Telecom Operator AAPT Comverse Billing Solution AAPT, the third largest telecommunications company in Australia, has completed a major upgrade of its Comverse Billing solution to consolidate billing operations on a unified platform. Since completing the upgrade, AAPT has benefitted from significant reductions in the time required to execute critical bill processing, primarily by introducing parallel processing capabilities available in the Comverse Billing [...]...
- Sotelco Selects Comverse ONE Billing Platform to Enter Cambodian Market Comverse has announced that Sotelco, a new Cambodian mobile operator, has launched the Comverse® ONE™ Billing and Active Customer Management™ solution to support prepaid and postpaid subscribers and roll out bundled multi-play service offerings. Sotelco, whose majority owner is VimpelCom Group (NYSE: VIP), also will implement Comverse’s voice and messaging services from the Comverse HUB, including [...]...
- United Telecommunications Services Deploys Comverse ONE Billing and Active Customer Management Solution Comverse has recently told OSS News Review that United Telecommunications Services (UTS), an incumbent telecommunications provider in the Caribbean, is in the final stages of deploying the Comverse ONE Billing and Active Customer Management solution across its entire subscriber base. UTS is deploying Comverse’s flagship offering for Business Support Systems (BSS) in seven territories (Curacao, [...]...
- Comverse and IBM Unveil Centre of Excellence in France Comverse and IBM (NYSE: IBM) have recently launched a joint Centre of Excellence (CoE) in France to help global telecom operators speed time to market for new services, boost subscriber acquisition, and reduce both churn and overall network operating costs. Established within the IBM telecom solutions lab in France, the CoE uses software components from [...]...
- renna Selects Convergys Integrated Solutions for Prepaid Wireless Subscribers in Oman Global relationship management leader Convergys has signed an agreement with renna, the Middle East’s first mobile reseller, to provide prepaid services to mobile subscribers in Oman. Utilizing prepaid services obtained from its acquisition of Intervoice [R], Convergys’ Relationship Technology Management business unit has: • Implemented components of the prepaid solution, including real-time rating, self-service, and value-added services, [...]...
- Interview With Ong Boon Teong, Network Architecture Strategy and Research Services Senior Engineer - Starhub Operating costs and return of investment for network operators are just some of the key issues that will be addressed at the 5th annual Mobile Networks Evolution Summit. Ong Boon Teong, Network Architecture Strategy and Research Services Senior Engineer for Starhub, speaks to IQPC Telecom IQ on improving the network infrastructure and evolution in Asia [...]...
- Smart Billing Helps Operators Maximise Revenues from Next-Generation Networks As more advanced services become available on next-generation networks, innovative pricing and billing models are more effective than flat-rate plans to help operators maximise revenues and improve their subscribers’ overall experience, according to a Comverse presentation for the upcoming CTIA Wireless 2009 conference in Las Vegas. “Legacy billing systems have forced operators into an ‘all-you-can-eat’ [...]...
