VOSS Solutions has added a new module in its UC management portfolio called VOSS Assurance. The new module offers a comprehensive view into business and operational performance, enabling organizations to access real-time monitoring, troubleshooting, and problem resolution, across multi-vendor UC solutions.
VOSS Assurance, powered by award winning LayerX technology, has been designed to automate the process of collecting structured and unstructured machine generated data from multiple sources. VOSS Assurance combines and correlates the data with other data sources to give business context, before analyzing it to garner new insight into business and operational performance.
Highlights of VOSS Assurance:
— Resolve problems faster (or avoid them altogether). Time-sensitive and actionable data is available from one place, enabling organizations to proactively identify and resolve issues prior to user impact, thus improving customer experience and satisfaction
— New business opportunity for providers – Timely and insightful service quality metrics open up new revenue opportunities, by providing end users with self-service access to additional reports and analysis
— Time and cost savings – VOSS Assurance deploys quickly, offering rich out-of-the-box capabilities, and significantly lowers license and operating expenses
— View the bigger picture – By integrating with the wider VOSS-4-UC management suite, organizations have access to a much more holistic understanding of the business