VOSS Solutions has been certified by Cisco as a Hosted Collaboration Solution (HCS) Cloud Builder Service Provider, to support Cisco HCS partners globally with their customer onboarding, migration, adaptations and best practice needs.
VOSS is Cisco’s software development partner and OEM developer of the Cisco UC Domain Manager (CUCDM) component of Cisco HCS, with over 12 years of experience building and supporting Cisco partners in the operations of their hosted UC platforms.
CUCDM offers a clearly differentiated alternative to traditional UC operational management platforms. With CUCDM, UC operational teams can complete their initial deployments quickly and easily (out-of-the-box), and then efficiently “adapt” the automation processes to the specific and evolving needs of their business, without the need for re-coding. The adaptation of CUCDM not only increases the level of end-to-end automation of an operational process, genuinely lowering its TCO, it also allows communications platforms to be much more dynamic.
More than 50% of Cisco HCS partners utilize VOSS Global Services today, covering all geographies, for a variety of HCS-focused services including; training, customer onboarding, mass migrations, application integration and CUCDM10.x adaptation, as well as HCS best practices and operational support – remotely and onsite.
VOSS continues to innovate, to ensure that Cisco HCS partners are benefiting from the best business communications operations management (BCOM) platform on the market.
· Adaptation Services
VOSS is the first organization to be certified by Cisco to carry out Cisco HCS adaptations. This enables HCS partners to complete their initial deployments quickly and easily out-of-the-box, and then have access to VOSS Adaptation Services to efficiently adapt the automation processes to the specific and evolving needs of their business without the need for re-coding.
· UC Analytics
VOSS UC Analytics gives Cisco HCS partners an understanding of their UC consumption and activity levels across the various customers, sites, and users, by pulling data from multiple applications, devices and infrastructure, into a single dashboard, giving a big picture view of resource utilization.
· Single Point of Integration
VOSS empowers Cisco HCS partners to fully integrate their UC platforms into their IT function, while carrying out a core role in provisioning the UC applications themselves. VOSS’ adaptable framework fits into any unique service provider environment without expensive customization.