Telenor Serbia has signed a licensing and maintenance agreement with LHS, a globally leading provider of telecom billing and customer care systems, enabling Telenor from now on to rate and bill wireline services in addition to its existing mobile services. This new agreement takes the cooperation between LHS and Telenor one step further, as Telenor already applies LHS’ billing and customer-care solutions in its operations in Bangladesh, Malaysia and Montenegro.
“We expect a positive outcome from our business cooperation with LHS in the future. To optimize the workflow we always prefer to work very close with our technical providers, and in this case LHS is the owner of the billing system”, said Stein-Erik Vellan, CEO of Telenor. “LHS is a highly professional company and its BSCS solution is a very flexible and reliable system that will allow us to continue offering our services in an efficient and customer-friendly way”, Vellan added.
Telenor Serbia is already in the planning phase for an upgrade to the latest version of the LHS billing software already in the planning phase.
“We are happy to expand our excellent cooperation with Telenor, now also including Serbia”, said Wolfgang Kroh, CEO of LHS. “The fact that our BCSC system will continue to be used once again proves that our solutions fully meet the requirements of our customers.”
Telenor has been operating in Serbia since September 1, 2006, following the investment of EUR 1.513 b and the acquisition of Mobi 63, officially labeled the biggest direct foreign investment in Southeast Europe (Source: PricewatherhouseCoopers).
Through its strength, supreme know-how and vast experience, Telenor offers to customers in Serbia products and services in line with the top international standards, and provides outstanding working conditions for its employees. Telenor’s strategy is based on simplicity, keeping promises, being respectful and inspiring.
Telenor provides a wide range of prepaid and postpaid services, designed to allow the customer a flexible, easy-to-use and fully customized offer. In dealing with customers, Telenor’s objective is to be the preferred telecommunications provider.
Currently, around 1,200 employees work in Telenor d.o.o., of which around 200 are newly employed. In the first quarter of 2007, the number of subscriptions rose by 172,000 to approximately 2.63 m, with an estimated market share of 41%. Telenor’s network covers all major cities and highway routes in Serbia, reaching 95% of the Republic’s population. With its 150 years of experience, Telenor is one of ten largest global mobile networks, with more than 123 million customers in 13 countries across the world. The company is listed at the Oslo Stock Exchange, employs 32,000 people, and its 2006 revenues amounted to EUR 11.2 billion. For more information, please visit www.telenor.com
LHS is a leading provider of telecom billing and customer care systems across the wireless, wireline, and IP telecom markets worldwide. LHS Business Support Systems offer full convergence on various levels, supporting the complete range of business models both across the mix of fixed and mobile services, as well as prepaid and postpaid services. LHS builds innovative systems that enable our customers to introduce new services fast, helping drive revenues up, while keeping operational costs to a minimum. LHS was awarded “Best Billing or Customer Care Solution” by the GSM Association in Cannes in 2005, won the IIR World Billing Awards for its “Overall Best Contribution to Billing” in London in 2005 and 2006 as well as the “Stratecast Global Investment of R&D Resources to Address Core Billing Needs Award” by Frost & Sullivan in 2007.
LHS is an independent software vendor (ISV) with headquarters in Germany, and offices in Brazil, Czech Republic, France, Malaysia, Turkey, and United Arab Emirates. LHS is part of the LHS Group, and LHS Aktiengesellschaft as the Group’s Holding company is a public company listed on the Frankfurter Stock Exchange (LHS400).