At ITU TELECOM WORLD 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it is providing support for service providers that are delivering cloud-based services to their corporate and enterprise customers.
Corporate customers are turning to both service providers and others companies that provide cloud-based offerings such as software-as-a-service (SaaS), infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) that allow them to source infrastructure and support for different IT applications — such as e-mail, web conferencing, system security, system backup, disk space, and enterprise resource planning (ERP). According to an IDC report*: “Worldwide Telecom Cloud Billing 2009-2013 Forecast”, revenues from Telecom cloud billing are expected to more than double by 2013, reaching more than $350 million.
Both service providers and SaaS providers can now use the Amdocs Convergent Billing solution to provide cloud-based services for these customers. Amdocs’ solution for cloud-based services incorporates Amdocs CES products, including billing, charging and mediation. The solutions are packaged with pre-defined business processes, and are offered out-of-the-box for a quick and easy deployment.
In addition to supporting service providers’ cloud-based services, Amdocs Convergent Billing solution enables service providers to offer and bill for advanced corporate services that are not delivered via a hosted business model, such as shared allowances, group-level offerings, and flexible discount mechanisms. Using Amdocs “Turbo Charging” technology, service providers can offer corporate customers real-time postpaid services such as notifications and usage information about their services consumption. As a result, service providers can offer a complete suite of corporate services to their customers, supported by one Amdocs solution.
* IDC, Worldwide Telecom Cloud Billing 2009-2013 Forecast, Doc # 217313, May 2009