Orange Group has signed with Sicap to upgrade its Sicap Device Management Center (DMC). By doing so, Orange Group has confirmed its trust in Sicap to deliver the most advanced and market relevant Device Management (DM) solution at Group level and among its MCOs.
Seven years after purchasing the first Sicap DM software to deliver over-the-air handset configuration for customer care and self-care, Orange Group now deploys the latest version of DMC. After automatic detection of devices as they attach to the network, Sicap Device Management Center (DMC) triggers PC-like updates of devices, prompting customers to download the latest versions of software and service settings.
The evolution adds a new dimension to mobile customer care, and underlines both Orange Group’s strategy of offering the latest mobile device management services for its customers, and the operator’s attention to customer experience of service usage. By eliminating calls to customer care to troubleshoot configuration and usage problems, Orange gains in service take-up, brand image and call centre costs.
Today, no fewer than ten Orange MCOs across Europe and Africa run Sicap DMC, many of them with the Automatic Device Detection feature. Orange Group has worked closely with Sicap to integrate data into the Sicap database, thereby covering all branded, signature, and generic handsets available as part of the Orange offer.
According to Mr. Jürgen Samuel, CEO of Sicap and Mrs.Valérie VALTON, Orange Global Account Manager at Sicap, “Our single-platform for all devices approach”, i.e. a platform which supports all DM technologies (OTA, OMA DM etc.) aligns well with operator group strategies of convergence and consolidation. We are proud that Orange Group runs the Sicap Device Management Center and associated software and services”. We have excellent relations with Orange Group and its MCOs across Europe, where Sicap is headquartered; and in Africa, where Sicap operates from South Africa and now also from Cote d’Ivoire”.
Mr. Philippe Léonetti Device Inlife Management Department Director and Mr. Serge Llorente, Project Manager of Orange Group affirmed that “Sicap is a long term partner of Orange Group. Their leading position in Device Management, combined with their strong knowledge of our member company networks and pan-continental device markets, have undeniably benefited the Orange Group over the years. We have achieved savings in our general public and enterprise customer care costs, while improving service usage and the customer experience in general. As DM grows in strategic importance, our partnership has strengthened. We are confident that Sicap DM will support our drive for continuous management of mobile devices, and open up opportunities for new data services.
Sicap DMC also supports advanced DM functionalities such as mobile application management, remote control and diagnostics, wipe and lock, and other security features. ARPU gained from marketing advanced DM services provides a rapid return on investment and cover the configuration and troubleshooting costs associated with today’s handsets.