Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) has announced the availability of Comptel Fulfillment 8, an upgrade to its catalog-driven platform designed to help communications service providers (CSPs) manage the end-to-end process from service order capture to service delivery. The new version of Comptel’s fulfillment offering includes vastly improved, high performance technology designed to expedite the deployment and launch of rich communications services. It addresses the service delivery complexity and cost concerns of CSPs, including minimising the need for human intervention.
For today’s increasingly complex, blended services, it is critical for CSPs to ensure a high customer experience, particularly at the first point of engagement, to reduce the propensity to churn, remain competitive and drive profitable business. By taking a fully integrated approach to service order orchestration, Comptel Fulfillment 8 leverages catalog to encourage technical abstraction and service component reuse, increasing productivity and revenue turnaround. The product also understands both the status and context of CSPs’ networks and customers—including their service use— enabling rapid responses to the market and the ability to embrace emerging innovations.
The latest release of Comptel Fulfillment enables CSPs to manage a broader portfolio of products and services—including the use of third-party applications and content—and simplify service creation with the link to an agile and efficient service catalog.
Comptel Fulfillment 8 streamlines all service delivery functionality—including comprehensive order workflow and management, a stateful service and resource inventory, technical service catalog, and provisioning and activation—into a single platform that can manage converged services in a network-agnostic environment. This approach results in a consolidated service perspective, improved asset management and, ultimately, a lower total-cost-of-ownership (TCO).
The product’s ability to efficiently conduct accurate service deployment with just-in-time resource allocation and rapidly implement changes ensures a high level of customer satisfaction, greatly reducing the likelihood of failed orders, frustrated customers and lost revenue.