Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced recently that Telekom Deutschland’s wireline subscribers have gone live on a state-of-the-art Convergys Smart Revenue Solution. Telekom Deutschland is the German operating company of Deutsche Telekom AG and has approximately 25 million fixed net subscribers.
Convergys and Telekom Deutschland have been working together on a major, multiphase BSS project to migrate Europe’s largest telecommunications provider from its legacy billing system to a new Convergys Smart Revenue Solution that includes Rating and Billing Manager. Convergys also implemented more than 25 new features in Rating and Billing Manager for Telekom Deutschland.
The implementation team has now finished moving Telekom Deutschland’s wireline customers to the new Convergys Smart Solution. Phase one of the project involved moving Telekom Deutschland’s broadband subscribers to the platform.
“In addition, the Convergys team has proven itself adept at collaborating effectively across the organization to secure consensus, drive results, and ensure that we have the very best possible solution for our customers,” said Telekom Deutschland.
“By taking the time to understand Telekom Deutschland’s culture and unique requirements, Convergys has delivered a system that will help Telekom Deutschland maintain its competitive edge now and in the future.” said Eldar Kociak, Vice President of Global Development and Delivery, International, Convergys.
T-Systems served as the system integrator for both phases of the project with Convergys providing on-site technical consultancy, product expertise, and management support.
Convergys Smart Revenue Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports eight of FORTUNE’s top 10 communications companies.
About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 128 million mobile customers, 36 million fixed-network lines and approximately 17 million broadband lines (as of March 31, 2011). The Group provides products and services for the fixed network, mobile communications, the Internet and IPTV for consumers, and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in over 50 countries and has around 244,000 employees worldwide. The Group generated revenues of EUR 62.4 billion in the 2010 financial year – more than half of it outside Germany (as of December 31, 2010).
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)