Astellia, leading provider of network and subscriber intelligence for mobile operators, announces the nomination of Abdelkrim Benamar as Chief Operating Officer and new member ot its Executive Committee in order to better support the company’s expansion plans and continued growth. [Read more…]
Astellia News
Astellia was a French supplier of network and subscriber monitoring solutions for mobile operators, used for service assurance and network optimization. EXFO acquired Astellia in 2017. This archive preserves OSS News Review coverage of Astellia contracts and product developments. For wider market context, see the Service Assurance and Network Monitoring topic hub, or browse the OSS and BSS company directory.
Mobile Subscribers Set Operators 1-hour Deadline as Customer Care Dissatisfaction Hits 50%
Latest research from MobileSquared on behalf of Astellia, the leading provider of network and subscriber intelligence for Mobile Network Operators (MNOs), has revealed that almost 50% of mobile subscribers are unhappy with the level of customer service they receive from their mobile operators. When liaising with them about a customer service issue, 48.5% of people surveyed believe they have had a less-than satisfactory engagement with their mobile operator.
66% of subscribers expect a network-related problem to be resolved within 1 hour. Only 28% of consumers are prepared to wait up to 24 hours. This contrasts starkly with the findings from the MNOs themselves, the majority of whom believe their customers will wait up to 1 day for network problems to be resolved, and a further 26% expecting their customers will wait up to 3 days. This is despite the fact that the MNOs themselves also admit that more than 50% of network-related calls are not resolved on the first attempt and require an additional call-back. [Read more…]
Astellia Boosts 4G Performance for Orange Slovensko
Astellia, leading provider of network and subscriber intelligence for mobile operators, has confirmed the signature of a 4G network contract with Orange Slovensko, the largest mobile operator in Slovakia. This latest generation 4G network is covering 24 cities, representing nearly one third of the population of Slovakia. [Read more…]
Astellia Introduces NOVA RAN Optimizer
Astellia, leading provider of network and subscriber intelligence for mobile operators, launched today Nova RAN Optimizer to maximize access network performance, while increasing optimization teams’ efficiency through automation. [Read more…]
Astellia boosting experience of 70M subscribers at Smart Philippines
Astellia, leading provider of network and subscriber intelligence for mobile operators, confirmed that it is helping Smart, the largest mobile operator in the Philippines and one of the strongest industry players in South East Asia, pro-actively bring network quality, operational efficiency and subscriber experience up to a higher level. [Read more…]
Astellia to Lead Network and Business Performance for Aircel
Astellia, leading provider of network and subscriber intelligence for mobile operators, has announced the signing of a multi-million dollar agreement with Aircel, one of India’s leading innovative mobile services providers with a subscriber base of over 75 million. [Read more…]
Astellia Wins Best LTE Core Network Product Award
Astellia, leading provider of network and subscriber intelligence for mobile operators, won the award for Best LTE Core Network Product at the LTE North America 2014 event held in Dallas, Texas, USA. [Read more…]
Astellia’s CEM solution finalist in telecoms.com awards
Astellia, leading provider of network and subscriber intelligence for mobile operators, recently announced that its Nova solution has been nominated in the category ‘CEM’ at the telecoms.com awards. [Read more…]
Zain and Astellia to drive customer value with Customer Insight lab
Astellia, leading provider of network and customer intelligence for mobile operators and Zain Group together has announced the creation of a Customer Insight lab to get deep understanding of customer behavior and data usage. The objective is to create synergy between network management, marketing and customer service teams to deliver the highest service quality standards and improve customer experience. [Read more…]
Astellia’s Nova solution finalist in the LTE North America 2014 Awards
Astellia, leading provider of network and subscriber intelligence for mobile operators, has announced that its Nova solution has been nominated in the category ‘Best LTE Core Network Product’ at the LTE North America 2014 awards. [Read more…]
Bouygues Telecom Selects Astellia to Complete Network Monitoring and Service Quality Optimisation System
Astellia, leading provider of network and subscriber intelligence for mobile operators, has told OSS News Review that it is deepening its relationship with Bouygues Telecom. [Read more…]
Astellia to acquire Ingenia Telecom
Astellia, leading provider of network and subscriber intelligence for mobile operators, announced the acquisition of Ingenia Telecom, provider of network analysis and radio optimization solutions for mobile operators. Astellia reinforces its E2E offering with a probeless solution adding new capabilities of RAN and SON analysis. [Read more…]
Astellia Unveils New Company Logo, New Brand Identity
Astellia, leading provider of network and subscriber intelligence for mobile operators, recently introduced its new corporate brand identity. The new corporate brand underscores Astellia’s continuing drive to address the needs of operator’s full value chain, including technical, customer care, marketing and commercial teams. [Read more…]
Research highlights disconnect between customer data and operator decisions
Leading provider of network and subscriber intelligence for mobile operators, Astellia has announced the findings from its most recent piece of research commissioned by mobile insight specialist mobilesquared. [Read more…]
Astellia contributes to BASE Company’s customer experience
Astellia, leading provider of network and subscriber intelligence for mobile operators, announced the signature of a comprehensive customer experience management (CEM) and network monitoring deal with BASE Company, Belgium. [Read more…]
Canada’s Eastlink to adopt Astellia’s 3G and 4G monitoring solution New
Astellia, leading provider of network intelligence for mobile operators, announced a new contract with Canadian mobile network operator Eastlink. [Read more…]
Astellia Nominated for LTE North America Award
Astellia, a leading provider of network and subscriber intelligence for mobile operators, announced the nomination of its Nova 4G solution for the LTE North America Awards 2013. [Read more…]
Astellia Launches Nova Care to Improve Customer Services’ Efficiency
Astellia, leading provider of customer and network intelligence for mobile operators, has expanded its Nova solution by introducing Nova Care designed to provide customer service teams with real-time and easily understandable information to better handle customer complaints. [Read more…]
Astellia Seals 4G Deal With Orange Moldova
Astellia, provider of network and subscriber intelligence for mobile operators, confirmed to OSS News Review that it has been selected by Orange Moldova to support their 4G mobile network quality enhancements starting at the early field trials throughout the current commercial deployment. [Read more…]
Bouyges Telecom Partners with Astellia for 4G Service Launch
Astellia, a leading provider of mobile network and customer experience monitoring solutions, has told OSS News Review about its collaboration with Bouygues Telecom during its LTE network trial phase to help them guarantee the best quality of service. Astellia’s Nova monitoring solution allows Bouygues Telecom to analyze network performance, handset behavior and mobile applications usage and how they interact with each other. [Read more…]