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BT Group and Lucent Technologies Sign Contract for New IP/MPLS Core for BT’S 21st Century Network Initiative

Posted on December 22, 2005 Written by oss

Lucent Technologies (NYSE: LU – News) and BT Group (London SE: BT Group) today announced the signing of a contract for innovative new technology that will sit at the heart of BT’s all-Internet protocol (IP), 21st Century global network. The award of this contract today follows BT’s selection of Lucent as a preferred bidder for the core of the network, and subsequent successful testing and development work conducted throughout the summer.

Lucent will help BT deploy a more efficient core network that will enable it to offer customers a diverse set of feature-rich services including voice, broadband, Ethernet, virtual private networking (VPN) services and IP VPN — as well as supporting established packet data capabilities such as Asynchronous Transfer Mode (ATM) transport services — over the MPLS core.

In the UK, BT’s 10 billion Pounds Sterling 21st Century Network (21CN) programme involves the migration of 30 million customer lines and the withdrawal of the legacy voice (PSTN) platform. 21CN will deliver today’s and future services, sending them through one dedicated IP network.

BT Wholesale chief executive Paul Reynolds said: “With 21CN, BT and our suppliers are leading the world in next generation networks. Where we go with 21CN, others will follow and the experience gained and expertise developed in this transformation of BT’s network will set the standard for other NGN deployments. We’re moving forward strongly with world class suppliers and the first customers in the UK will start enjoying services over 21CN within 12 months.”

Lucent is one of the suppliers providing network equipment, its deployment and maintenance services in the core domain element of BT’s infrastructure upgrade — one of the world’s largest — which is already underway. “We are proud to be providing a key element in this revolutionary all IP next-generation network, which will position BT as a world leader in the implementation of new technologies,” said Andy Williams, President of Lucent Europe. “It is a significant step forward in the strong relationship we have forged with BT, which will play a key role in ensuring the health and well-being of the U.K’s future economy.”

Lucent is working with Juniper Networks to provide BT with best-in-class solutions that enable carriers around the world to create innovative and revenue-generating services, which will be installed and maintained by Lucent Worldwide Services. Based on Juniper Networks M320, T640 and TX Matrix routing platforms, the new core MPLS network will enable BT to converge multiple service-specific networks into a single, robust, reliable and flexible architecture that will carry a breadth of new and existing services over a common IP/MPLS core.

Lucent Worldwide Services provides multi-vendor support for many companies and carriers, including remote and on-site technical support, along with professional and managed services. It is also engaged in major migration projects taking legacy networks and migrating them over to next-generation all-IP technology.

Filed Under: Other Telecoms

ECtel Integrated Revenue Management Announces Acquisition of Revenue Assurance Solution Provider Elron Telesoft

Posted on December 22, 2005 Written by oss

ECtel, a leading global provider of Integrated Revenue Management(TM) (IRM(TM)) solutions, announced today the signing of a definitive agreement to acquire Elron Telesoft, a prominent revenue assurance solution provider. With the acquisition, which is expected to be closed at the end of the month, ECtel enhances its position in the revenue assurance market, and expands its comprehensive IRM(TM) offerings.

At the closing of the transaction, ECtel will purchase all of the outstanding share capital of Elron Telesoft Ltd. and Elron Telesoft Export Ltd. from their parent company, Elron Electronic Industries Ltd. (Nasdaq:ELRN), in consideration for US$2.1 million in cash. The seller will be entitled to receive an additional US$400,000 if certain milestones are achieved by Telesoft during 2006. The acquisition is subject to customary approvals and closing conditions.

Telesoft brings to ECtel its flagship RAP product, a cutting-edge solution that manages all revenue-related business processes for communications service providers (CSPs). RAP effectively complements CashView(R), ECtel’s best-in-class cost and revenue assurance solution for interconnect, CDR and SS7 reconciliation. This combination will allow ECtel to provide CSPs with a flexible, end-to-end solution that addresses all of their revenue assurance needs.

“Operators are facing growing revenue leakage that affects both their top and bottom line. As a result, they have made revenue assurance a top priority,” said Eitan Naor, ECtel’s President and CEO. “We are committed to offering CSPs the very best in revenue assurance solutions. As part of our long-term strategy, we are expanding our recently-launched IRM(TM) product framework with Telesoft’s RAP, an excellent product that audits and controls end-to-end revenue-related processes. We have selected Telesoft since it provides outstanding value to operators, addressing their growing revenue assurance needs.”

The acquisition strengthens ECtel’s global sales presence and tier-one customer base in the US, Western Europe, and Asia Pacific. It also significantly expands ECtel’s revenue assurance domain expertise through the addition of Telesoft’s vast industry experience.

“We are proud of our success in building a winning product that serves tier-one operators,” said Benny Yehezkel, Elron Telesoft’s CEO. “Telesoft is delighted to become an integral part of ECtel, a leading revenue assurance player. By joining forces with ECtel, we believe we are well positioned to provide the industry’s leading revenue assurance offering.”

Filed Under: Other Telecoms

Convergys Corporation Updates Earnings Guidance for Fourth Quarte 2005

Posted on December 22, 2005 Written by oss

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, today announced it expects fourth quarter income from operations, excluding additional severance, to be in line with previous guidance. Convergys now expects earnings for the fourth quarter of 2005 to be approximately $0.14 per diluted share due to two non-operating items and additional severance expense. Convergys reaffirms earnings guidance for 2006 of at least $1.07 per share.

“As we enter 2006, we’ve built a strong backlog and are encouraged by recent market wins and our ability to continue to drive costs out of the business. Our strong operating performance is continuing in the fourth quarter and we remain comfortable with our 2006 guidance,” said Convergys Chairman and CEO Jim Orr.

Reported fourth quarter earnings will differ from previous guidance due to the tax impact of foreign cash repatriations, adjustments to Convergys’â„¢ cellular partnership results, and additional severance expense. In 2006, additional benefits from severance will partially offset the less than anticipated contribution from the cellular partnership.

Details of fourth quarter items:

1. As discussed in the third quarter earnings release and 10-Q, Convergys has been considering repatriating funds under the American Jobs Creation Act of 2004 (the “Act”). Convergys will complete its foreign cash repatriations of $187 million in cash, inclusive of dividends under the Act by December 31, 2005. The impact from repatriating funds was not included in previous guidance. Convergys expects this will result in additional income tax expense of approximately $11 million, or $0.08 per share.

2. Convergys has a minority interest in the Cincinnati SMSA Limited Partnership (the “Partnership”), a provider of wireless communications in central and southwestern Ohio and northern Kentucky. The general partner of the Partnership recently notified Convergys that fourth quarter results will include accounting adjustments that will cause a loss to be reported in the quarter. In previous guidance, Convergys expected Partnership pre-tax earnings of $5 million to $7 million for the fourth quarter. Convergys expects previous guidance will be negatively impacted by approximately $13 million, or $0.06 per share.

3. As a result of continuing efforts, Convergys has identified additional opportunities to further improve operations and to reduce costs. Annualized savings from fourth quarter severance actions are now expected to increase to approximately $20 million beginning in 2006. Rather than the $8 million severance estimated previously, total pre-tax severance in the fourth quarter is expected to be $13 million. The additional $5 million in severance will impact earnings by approximately $0.02 per share in the fourth quarter of 2005.

In summary, the items impacting fourth quarter guidance are foreign cash repatriations ($0.08), cellular partnership adjustments ($0.06), and additional severance ($0.02). Therefore, rather than the $0.30 per share guidance provided in October, Convergys now expects earnings in the fourth quarter of 2005 to be approximately $0.14 per diluted share.

Filed Under: Convergys

Comptel InstantLink Provisioning Granted as Innovative Product of the Year 2005

Posted on December 21, 2005 Written by oss

Comptel Corporation, a leading convergent mediation, charging, provisioning and network inventory software solution vendor has been granted Innovative Product of the Year 2005 -award for its Comptel InstantLink® provisioning solution. The award was granted in Decemberat Billing IT Telecom Forum organised by Automatics and Telecommunications Association. The event was organised for the sixth year and it is considered to be the only great event in Russia and the CIS (Commonwealth of Independent States) that gathers competent industry leaders. Annually about 1000 experts from all Russian regions, the CIS and European countries participate in the Forum.

Comptel’s provisioning solution was considered to move towards all-around enabler software solutions for operators from the basic cost and time saver product. The latest developments have seen provisioning take an increasingly important role when rolling out new multimedia services, organizing wholesale business and auto-configuring customer handsets. This means that the strategic value of provisioning has also increased: it has become a key enabler for competitiveness, new revenue strategies and a high-quality customer experience.

“We are proud to receive this award. The Russian telecom market has fast become one of Europe’s leading markets. Russian operators are among the largest players in the industry, and now they focus on providing advanced services and raising ARPU. This sets new challenges and requires new business models with higher complexity of processes. In order to support this development and operators’ new businesses Comptel has developed its offering to meet these needs with new innovative solutions based on provisioning, mediation and network inventory solutions,” said Antti Jukarainen, Vice President of Sales in Europe, Comptel Corporation.

Filed Under: Other Telecoms

Increasing Competition Boosts Fixed-Mobile Convergence in the Telecommunications Market in Europe

Posted on December 21, 2005 Written by oss

The trend of providing telecommunication applications and services independent of the access network through fixed-mobile convergence (FMC) is gaining significant momentum and initiating changes across the value chain from the end users to the core network infrastructure. Intensifying competition both within the fixed and mobile markets and between them is also prompting the adoption of FMC and fixed-to-mobile substitution strategies aimed at fostering customer loyalty and combating the high costs of customer acquisition and retention.

“FMC is a gradual trend, but it is a fundamental shift with wide-reaching implications on all carrier types”, says Jennifer Fruehauf, ICT Research Manager at Frost and Sullivan (http://wireless.frost.com). “FMC is possible at many different levels, from core network infrastructure, business support, operations and access networks to different applications and services. Hence, operators must adopt clear, long-term strategies that prepare these different elements for the changes to come.”

To successfully exploit the growth opportunities in the fixed-mobile convergence market, carriers and service providers will benefit by devising effective strategies at various levels such as the application, service, device and network levels. Carriers enabling end-users to access a range of core services irrespective of the device or access network and service providers that offer value-added services are entering into agreements, partnerships or acquisitions to capture greater market share. The penetration of the wireless local area Network (WLAN) technology into the telecommunications market through its integration into broadband and cellular data and the development of voice over WLAN products and solutions will further spur FMC. Fundamental changes in the core network levels of various carriers following the implementation of the IP Multimedia Subsystem (IMS) will lead to savings in operations and capital expenditure and will further underline the appeal of FMC.

Application-level strategies will assume importance with the deployment of IMS, which will facilitate the implementation of a single application platform that can be offered as services for fixed and mobile access. This will encourage the telecommunications industry to shift form a vertical structure based on access technologies to a horizontal one that emphasises applications and services.

To avail of the opportunities that FMC offers, carriers will do well to offer complete service bundles, which will enable cross-selling, by which additional services can be sold to existing customers to avoid the high costs of customer acquisition. However, carriers providing value-added services such as unified messaging or communication must ensure that legacy infrastructure and billing systems are capable of charging for such services.

Moreover, carriers can significantly reduce capital expenditure (CAPEX) and operational expenditure (OPEX) by integrating core networks and sharing back-end functions such as customer service, network operations and maintenance, customer relationship management (CRM) and other administrative functions. In addition, the IMS architecture, which breaks down barriers between fixed and mobile networks, will also encourage carriers to develop new applications and services with lower investment requirements.

The emerging trend of several users replacing their fixed lines, offers opportunities for carriers to develop an integrated device and eliminate the need for multiple address books, passwords and message portals. However, despite these benefits, the market for integrated devices is still at a nascent stage due to limitations such as short battery life and the high costs associated with integrated devices.

Fixed carriers in the market, such as cable operators, Internet/DSL service providers, fixed network operators and wireless hotspot network operators/(VoIP) service providers can also avail of the increasing opportunities to offer converged solutions due to the well-developed support systems they possess. Moreover, their understanding of enterprise requirements is likely to induce enterprise mobile data solutions, which promises tremendous potential. Integrated carriers (with their own cellular and fixed networks) are also likely to benefit from the integration of core networks and offering converged solutions will be viable for such carriers due to their strong market positions.

Mobile carriers such as Vodafone, O2 and Bouygues are making efforts to increase fixed-mobile substitution and there are others who are also aiming at inducing clients to scrap their fixed lines altogether. Additionally, most mobile operators are offering converged services by integrating WLAN into their cellular networks. While partnerships with fixed carriers to develop converged solutions will be advantageous, mobile operators must ensure that the new services do not compete with their existing ones.

“Uncertainty in the market is driven by the development of various technologies, especially voice-over-IP, wireless LAN, the emergence of WiMAX (and similar) technologies, dual mode handsets and higher speed cellular capabilities”, cautions Ms. Fruehauf. However, despite the presence of some challenges (essentially supply-related), operators which succeed in creating attractive value propositions and providing adequate customer support, can expect to gain from FMC.

Filed Under: Other Telecoms

IntraISP Lands Green on the Emerald Isle

Posted on December 20, 2005 Written by oss

INTRAISP, LLC (http://www.intraisp.com ), a premier business management software developer, announced today it has entered into a License Agreement with Irish Broadband (http://www.irishbroadband.ie) for their flagship IntraISP software platform release 6.0. Irish Broadband is also engaging IntraISP to integrate this new software system with its WiMAX wireless broadband and services platform to enhance billing processes, general customer services and back office controls.
[Read more…]

Filed Under: IntraISP

Globecomm Systems Signs One-Year Contract Extension With Afghan Telecom

Posted on December 20, 2005 Written by oss

Globecomm Systems Inc. (NASDAQ: GCOM), a global provider of end-to-end value-added satellite-based communications solutions, announced today that the Company’s wholly owned subsidiary, Globecomm Network Services Corporation (“GNSC”), has signed a one-year contract extension with Afghan Telecom.

Afghan Telecom, a newly formed company, has taken on responsibility for all telecommunications services throughout Afghanistan. GNSC has been providing teleport services, in support of international voice and Internet connectivity, to Afghan Telecom since the District Communications Network (“DCN”), which was built by Globecomm Systems, went live. The DCN provides telecommunication connections between districts, central and provincial organizations.

Ken Miller, President of Globecomm Systems Inc., said: “Globecomm looks forward to a long term relationship with Afghan Telecom as we work together to re-build the country’s telecommunication infrastructure.”

Filed Under: Other Telecoms

NetCracker Wins Product of the Year’ Award at BILLING. IT Telecom

Posted on December 20, 2005 Written by oss

NetCracker Technology, the global Solution Leader enabling service providers to deliver and manage converged services, today announced that its Service Inventory module won the prestigious “Product of the Year” award at BILLING. IT Telecom. NetCracker’s Service Inventory module accelerates Communications Service Providers’ (CSPs’) ability to create and provision existing and next generation services across all layers.

The Service Inventory’s robust and flexible Service Catalog enables the CSP to rapidly define and introduce new converged services. It allows the CSPs to mix and match components to create a unique service bundle in real time. By decoupling the network and IT infrastructure from the service components, CSPs are able to create and deliver services faster without having to make wholesale changes to the physical infrastructure.

NetCracker’s inventory of service configurations, combined with its ability to work across siloed inventories at the network and service layers, accelerates the time to market for new services, which is a competitive advantage that CSPs across the globe are looking to achieve.

BILLING. IT Telecom, which took place December 7 to 9 in Moscow, gathered industry leaders to examine innovative operation and business approaches of telecom operators and service-providers.

“This award highlights the strength of our product offerings and remarkable commitment and talent of our team,” said Andrew Feinberg, president and CEO, NetCracker Technology. “Successful communications service providers are those that can effectively deploy and manage converged services. NetCracker gives them the means to do this.”

Filed Under: Other Telecoms

Zhejiang Telecom selects Alcatel to upgrade its customer service centre

Posted on December 19, 2005 Written by oss

Alcatel today announced that it has been selected by Zhejiang Telecom, a provincial subsidiary of China Telecom, to upgrade and expand its customer service centre with Alcatel’s Business/Operation Support System (B/OSS) solution across the province.

Alcatel is the integrator and coordinator of the project. Under the contract, Alcatel will integrate its industry-leading Genesys contact center software, access switching and other equipment and will upgrade its recording system, database/application server system and digital switching system. The entire project is expected to be completed in July 2006.

With this project, Zhejiang Telecom is able to extend in a reliable and efficient way its customer service to rural areas in the province. In addition, Zhejiang Telecom can deliver a series of value added services like business customer hotline, voice mail, secretary service, travelling inquiry hotline to meet end-users’ demands.

Frederic Rose, President of Alcatel’s integration and services activities, said, “B/OSS has become an increasingly hot investment for carriers to improve the operation efficiency. And the deployment of 3G, NGN and IPTV will request a powerful B/OSS system to ensure service quality here in China. With our leading technology and wide experience, I believe Alcatel is an ideal and reliable partner. ”

Alcatel is a leading B/OSS solution integrator in the world. To date, Alcatel has successfully deployed B/OSS solutions for over 80 carriers globally.

Filed Under: Other Telecoms

LogicaCMG joins Bridge Mobile Alliance as technology partner

Posted on December 19, 2005 Written by oss

LogicaCMG today announces that it has formally joined Bridge Mobile Alliance as one of its technology associate members under the alliance’s associate membership scheme. The scheme was initiated by Bridge Mobile to act as an extension of the alliance membership structure to include major global players with technology leadership across the mobile industry value chain, such as handsets, network and platform solutions, and SIM card technologies. The purpose is to promote knowledge exchange and joint collaboration between mobile operators and technology solutions providers across the mobile service development value chain – so as to develop next-generation mobile technologies that are customised for the Asia Pacific mobile markets.

The alliance comprises eight top-tier mobile operators – Airtel (India), CSL (Hong Kong), Globe Telecom (Philippines), Maxis (Malaysia), SingTel Mobile (Singapore), SingTel Optus (Australia), Taiwan Mobile (Taiwan) and Telkomsel (Indonesia), serving over 70 million subscribers.

By joining the alliance as a technology associate member, LogicaCMG will have access to regular planning and dialogue sessions, will actively contribute and exchange ideas in order to generate collaborative opportunities with Bridge Mobile’s other technology members such as Axalto, Gemplus, Ericsson, Hewlett Packard, Motorola, Nokia, QUALCOMM and ZTE. The sessions will support a service incubation programme which aims to enable both member operators and technology associate members to test and co-develop solution models for next-generation mobile technologies and services in Asia Pacific.

“With the extension of the alliance community, member operators will be able to partner with global technology players to pioneer the development of Asian-centric mobile technologies and services. This will lead to the creation of more seamless and innovative mobile services for our 70 million subscribers across Asia Pacific,” said Dr. Patrick Sim, CEO of Bridge Mobile. “I am pleased to welcome LogicaCMG to this alliance, and look forward to tapping into its expertise in rolling out mobile solutions customised to the Asia Pacific mobile markets.”

Boudewijn Pesch, managing director, LogicaCMG global telecoms in Asia added: “The Bridge Mobile Alliance provides the eight member operators a universal platform to seamlessly integrate and deploy innovative mobile offerings. We recognise the need for operators to identify and secure new revenue streams, and are excited at the prospect of supporting these alliance members with mobile applications and systems integration expertise to make innovative solutions a reality.”

LogicaCMG was previously selected to set up part of Bridge Mobile’s core infrastructure with a Common Access Gateway and a Wholesale Billing and Settlement System, as well as enabling the initial Bridge Prepaid service. Bridge Prepaid for the first time enables the alliance member operators’ pre-paid subscribers to conveniently and quickly top-up their pre-paid account while roaming in any of the member countries.

Recently LogicaCMG had provided its systems integration expertise to support Bridge Mobile’s roll-out of the World Cyber Games (WCG) Mobile Asian Championship.

Filed Under: Other Telecoms

Hosted MVNO Services Launched by CDRator and Atos Origin

Posted on December 16, 2005 Written by oss

Atos Origin, an international IT services company, and CDRator, a provider of an integrated Business Support System (BSS) for telecom companies, have partnered to offer hosted BSS services to telecoms service providers. The global partnership means that Atos Origin will offer CDRator’s integrated BSS – an all-in-one package for billing, customer care and business management – as a hosted service to its clients and prospects, particularly those in the emerging Mobile Virtual Network Operator (MVNO) market.

Atos Origin and CDRator have collaborated together before, most recently on a Netherlands-based project for KPN Mobile – Simyo* – launched in September to the Dutch market. Simyo is KPN’s mobile brand with a ‘no nonsense’ concept aimed at people that would like to call and SMS at low tariffs without any obligations of subscriptions fee. Atos Origin, as KPN’s preferred IT partner, managed the complete IT project for which it chose CDRator’s hosted solution. Atos Origin’s services included: consulting services, business analysis and process modeling, design and integration of IT architecture and process architecture.

Cees de Jong, Senior Vice President, Global Telecom Market at Atos Origin said: “The Simyo project showed us the potential of a partnership with CDRator. Simyo was implemented in record time of three months thanks to the effective work of flexible CDRator and Atos Origin team members, to the complete satisfaction of KPN Mobile. CDRator is an innovative organization with an excellent track record in the European MVNO industry and together we will offer our existing and new customers a competitive proposition.”

Jesper Philipp, CEO of CDRator, concluded: “We believe Atos Origin has excellent in-depth knowledge of the European telecoms market and its consult-build-operate approach and geographical reach complements our specialist knowledge of this market. We feel that this partnership will prove to be highly productive and reinforces our market presence in the MVNO and Service Provider domain. MVNO’s that are already using the solution are among others Debitel, EasyMobile and Telmore.”

Atos Origin has a proven record of over 20 years of accomplishment and experience in the Telecoms sector and has the capacity, skills, and capability to provide global services. Atos Origin delivers reliable end-to-end solutions and has a customer base covering major telecom operators in Europe such as France Telecom, KPN, Vodafone, and Telecom Italia. The company’s annual revenue in the telecom industry is close to EUR 1 billion.

Filed Under: Other Telecoms

ACE*COMM Announces Release of Market Visualization Product

Posted on December 15, 2005 Written by oss

ACE*COMM Corporation (NASDAQ: ACEC), a global provider of network business intelligence and advanced operations support systems (OSS) solutions, today announced the release and general availability of the ACE*COMM Market Maker(TM) network and market visualization tool specifically geared to North American cable multiple system operators (MSOs).
[Read more…]

Filed Under: Ace-Comm

Axiom Systems Launches AXIOSS Version 5.4

Posted on December 15, 2005 Written by oss

Axiom Systems today announced the general availability of AXIOSS Design and Delivery version 5.4. Building on the success of the award-winning AXIOSS suite, version 5.4 includes new adapters, and enhanced components within the Service Creation Environment to further ease the ability for today’s Operators to improve integration of business processes, accelerate deployment and increase productivity.

Since its initial concept and launch in May 2004, AXIOSS has seen increasing adoption by Operators around the world such as Wanadoo, Cable and Wireless, TeliaSonera and Telecom Italia. It is a revolutionary platform that leads the market where other vendors can only follow with terms such as “Service Factory”.

AXIOSS not only offers Operators the functionality to provision and deliver new services using AXIOSS Service Inventory®, Order-to-Service® and AXIOSS Activation®, but also offers them the unique ability to create and reuse service components, Faststream®, which significantly add to the speed and ease of service creation.

Head of Product Development, Phill Vickers, of Axiom Systems, said, “We are currently seeing a surge in requests from Operators seeking help with the launch of complex services such as IPTV, VoIP and IPVPNs in support of the industry’s movement towards an end-to-end IP multimedia subsystem (IMS).”

Mr Vickers continues, “Our customers tell us that this architecture is now the market-leading benchmark for any Service Provider looking to stay ahead of their competition and at the forefront of technology. We will continue to ask for their input to ensure we retain this pole position.”

Filed Under: Axiom Systems

Convergys And Cingular Wireless Sign Telecom Billing Agreement

Posted on December 15, 2005 Written by oss

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services has been granted an extension of a major contract with Cingular Wireless, the nation’s largest wireless provider. Under the terms of the contract extension, Convergys will continue to manage and support billing for Cingular Wireless’â„¢ customers on the Customer Assistance Resource Environment (CARE) billing system.

The renewed contract calls for Convergys to continue operating the CARE billing system as well as providing technical support and system enhancements. Convergys will provide the services to Cingular at Cingular’â„¢s Alpharetta, Georgia, data center.

With the continuing growth of Cingular Wireless’â„¢ customer base, the contract with Convergys enables Cingular Wireless to reduce operating costs, introduce new services, and provide excellent customer service.

“We are committed to delivering superior solutions that help Cingular reach its objectives of growing its subscriber base, reducing churn, and reducing total costs. This extended agreement will give us the opportunity to continue our record of delivering exceptional service to Cingular,” said George Vonderhaar, President of Mobile and Cable Solutions at Convergys.

Filed Under: Convergys

Azure Warns of Mobile Phone Fraud This Holiday Season

Posted on December 14, 2005 Written by oss

Azure Solutions, the telecoms revenue-assurance company, today warned of the increased risk of fraud over the Christmas period in particular to consumers who buy new mobile handsets and sign up to new service contracts. Telecoms fraud is currently an annual $37.9 billion worldwide problem and Azure has outlined some of the potential threats facing both consumers and mobile operators during the festive season and identified some preventative measures that can help to reduce the problem.

Consumers can start to help protect themselves against fraud by doing the following:

· Set up a pin code on your phone to easily prevent use by other people.

· Consumers should limit service availability, such as international roaming, to only those areas that they use on a regular basis.

· If a phone is lost or stolen, report it immediately – unlike credit cards, consumers are liable for any calls made until the phone is reported lost.

· Treat your phone like you would your computer. Don’t ever respond to unsolicited text and e-mail messages, as this can quickly lead to premium-rate subscription fraud, or you could be signed up to unwanted services or fall victim to phishing scams.

· Apply the same common sense you would use with a traditional telemarketer. Never give personal details to unsolicited callers, as this could lead to identity fraud.

· Don’t be a show off with your new holiday gift! There is no need to advertise you have the latest mobile phone, only to become the target of a phone thief. Treat your mobile phone just as you would your wallet – or you might find it missing in a flash!

As for mobile-network operators, the following advice can help them combat telecoms fraudsters:

· Monitor dealer activations closely to identify potential dealer fraud.

· Monitor premium-rate services closely as fraudulent activity can be hidden in the Christmas volumes of traffic.

· Monitor and limit service availability rather than include them as standard on some packages, particularly over the Christmas period.

· Monitor SMS text messages for spam which can lead to premium-rate service fraud.

· Remind retail and customer-service staff to be extra vigilant as fraudsters may try and take advantage of the Christmas rush to perpetrate card and subscription fraud and service alterations from stolen phones.

Jack Wraith, chief executive of TUFF (Telecommunications UK Fraud Forum), said: “Increased efforts by fraudsters during the Christmas period is well known and an ongoing problem which can have significant impact on customers who become victims of such activity. It is therefore important that as many measures as possible are put into place in order to mitigate such fraud and TUFF welcomes this timely advice by Azure Solutions”.

John Cronin, president and CEO of Azure Solutions, said: “Christmas does provide many fraudsters with an opportunity to exploit telecoms networks due to the proliferation of new handsets and service offers. However, if both mobile operators and consumers work together and follow some basic rules, they can start to ensure that opportunities are reduced, so the fraudsters don’t have a merry Christmas!”

Filed Under: Azure Solutions

Intec Billing Signs Contract with Verizon Dominicana For New InterconnecT Automated Reconciliation System

Posted on December 14, 2005 Written by oss

Intec Telecom Systems, a global provider of business and operations support systems (BSS/OSS) for fixed, mobile and next generation networks, has signed a contract with Verizon Dominicana for Intec’s InterconnecT Automated Reconciliation (InterconnecT AR) solution. The deal will allow Verizon’s Dominican Republic subsidiary to automate the dispute management process of incoming invoices and outgoing bills for interconnection charges.

Verizon Dominicana will use InterconnecT AR to improve its billing processes substantially, and the added capabilities in InterconnecT AR will further enhance Verizon Dominicana’s billing and revenue generation.

The deal extends a long-term relationship with Verizon, which has a global framework agreement with Intec for Intec’s InterconnecT carrier-to-carrier billing product and its Inter-mediatE mediation technology.

“Adding automated bill reconciliation to its existing InterconnecT system will allow Verizon Dominicana to save time and money on its internal processes, as well as demonstrating best practice in settlements with its partners,” said Intec CEO Kevin Adams.

Interconnect bill reconciliation is a time-consuming and expensive process for operators. Such bills commonly represent tens or even hundreds of millions of dollars of both revenue and cost to carriers, and even small delays and inaccuracies in settlement can have a substantial impact on cashflow and profitability.

Speedy resolution of disputes is key in ensuring the robust profitability of an operator.

InterconnecT AR enables automation of the process for comparing interconnect charge information from multiple interconnect accounting systems. It automates bill reconciliation and dispute management processes through exchange, comparison and settlement of aggregated billing data. This helps avoid the overhead of manual handling of individual transactions – reducing settlement time and improving the accuracy of interconnect charges. InterconnecT AR supports both generic reconciliation and reconciliation using established standards such as CODIFI and DETRAF.

Automated reconciliation offers the opportunity not only to speed up the settlement process, but also to make better use of resources, reduce operating costs and streamline business processes. Automatic reconciliation can shorten settlement cycles and therefore significantly reduce the risk of disputes. Cash-flow management is improved, as amounts payable and receivable can be traced and monitored closely and comprehensively at all stages. Automatic reconciliation need not be restricted to a simple comparison of rated information: it can also be used to identify areas of dispute and suggest potential resolutions. It can also provide automatic adjustments. Financial risk can be further minimised by operators agreeing to pay an amount on the understanding that there will be a later adjustment after reconciliation.

Filed Under: Intec Billing

Psytechnics Appoints Nav Chander Product Management Director

Posted on December 13, 2005 Written by oss

Psytechnics, the global leader in voice and video quality assessment software for the telecoms industry, has appointed Nav Chander as director of product management.

In his role, Chander will be responsible for driving the product requirements and market growth for the company’s voice and video quality assessment tools in VoIP, IPTV, and mobile applications as well as ensuring that Psytechnics continues to lead the test and measurement industry for the telecoms market.

For the past 20 years, Chander worked in a variety of senior product management and marketing positions at Motorola, 3Com, Alcatel/Newbridge Networks and SHL Systemhouse. His innovations include the industry’s first frame relay access products for VoIP, the first multiservice router while at Motorola Codex and the first layer 3 switching product while at 3Com.

“I am eager to work with the telecom industry’s top minds and collaborate on a set of exciting and important technologies that will shape the quality of video and voice communications in the future,” said Chander. “Psytechnics’ innovation stems from delivering not only what each customer needs now but also predicting what the customer will experience with the new mobile and triple play services. I look forward to working with the inventive team whose foresight has created the industry standard.”

“Nav Chander is a tremendous asset to Psytechnics,” said CTO Dr. Mike Hollier. “We are fortunate to have someone of his caliber leading our marketing efforts. His experience will ensure that Psytechnics continues to create industry leading technology in the future. Mr. Chander will be instrumental in Psytechnics’ continued success as the company continues to grow.”

Filed Under: Other Telecoms

Appliedlogx Launches Virtual Operations Service VOS Platform

Posted on December 13, 2005 Written by oss

appliedlogx, a leading provider of communication infrastructure engineering, procurement and installation services to the telecommunications industry, has launched Virtual Operations Services (VOS), a web-based operations support platform designed to help telecommunications, cable and VoIP service providers deliver comprehensive services to the residential and business marketplace.

“Installation services have primarily been delivered by the internal staff of service providers due to operational and logistical challenges,” says Rob Cash, CEO, appliedlogx (www.appliedlogx.com). “VOS overcomes those challenges through a robust, web-enabled application that manages the entire process, from initial order processing to equipment ordering and tracking through installation and turn-up to ongoing customer service.”

Because traditional last-mile support typically required a physical presence to handle installation, trouble-shooting and ongoing customer service, outsourced installation providers were limited by their geographic scope. However, today’s advanced telecommunication technologies mean installation and repairs can often be handled remotely. VOS manages that process and, when on-site work is required, provides immediate access to a nationwide network of highly qualified technicians.

The VOS core engine is comprised of four key components:

• Order Management, a web-based ticketing program that creates service orders, provides auto-cost calculations and instant dispatch visibility, as well as manages in-process orders. The Order Management tool tracks items serviced and parts/labor used on an order, tracks exchanges for customer inventory and manages quality control.
• Equipment Fulfillment, which provides online ordering capabilities, order tracking, multiple location tracking and purchase order status, and manages existing vendor relationships. The Equipment tool records automatic transfer per location, tracks serial numbers and MAC addresses, tracks login and passwords and delivery assemblies and kits.
• Installation/Deployment, which captures all user information, manages parent-child relationships, provides quick information for deployment and manages a delivery flow based on FOC dates and CPE delivery. Through the Installation tool, users can quickly dispatch experienced technicians who possess all the current certifications and who have committed to following the appliedlogx Scorecard System, which measures and monitors each process and provides the feedback that is essential to successes.
• Customer Service, which provides Tier One and Tier Two customer support, including the ability to conduct remote configurations and remotely capture call information on demand for analysis and repair. The Customer Service module also manages billing and finance, inside sales and quality control.

VOS installation service offers flat rate pricing to its customers – a telecommunication industry first. It also provides a knowledge base to improve troubleshooting and decrease truck rolls. VOS service components can be purchased individually or as a complete operations platform.

“VOS users benefit from increased efficiency in responding to customer issues as well as the quality of service derived from our nationwide coverage ability,” says Cash. “It’s a turnkey solution for any traditional and non-traditional telecommunication service provider wishing to reduce operating costs, increase geographic reach and enhance the quality of their customer service.”

Filed Under: Other Telecoms

Verso’s I-Master(R) Bundled Solution Selected by Splendor Telecom

Posted on December 13, 2005 Written by oss

Verso Technologies, Inc. VRSO(Nasdaq: VRSO), a leading provider of packet based solutions, announced today that Splendor Telecom, an international carrier, has selected the Verso I-Master(R) solution to expand its suite of local and wholesale services in the Middle East, Europe, and Africa (EMEA) regions.

Splendor will utilize the Verso solution to strengthen its position in the EMEA wholesale pre-paid market in addition offering to VoIP services. Splendor chose the I-Master system after considering several incumbent products, as Verso’s robust solution offered the highest level of stability and reliability, while streamlining revenue and billing issues.

Verso’s I-Master solution provides a superior feature and services platform for service providers seeking to deliver voice and data services that increase revenues and promote customer loyalty, without sacrificing the revenue assurance of the pre-paid model. With a unique and intuitive interface, the Verso solution allows service providers such as Splendor to easily manage complex rating schemes required in a dynamic market like the EMEA Region. The I-Master solution uses an Oracle database running on the Solaris operating system to deliver maximum performance and reliability to service provider networks.

“The I-Master platform’s unique features and services, as well as its ability to preserve the revenue assurance model, were key in Splendor’s selection,” said Monty Bannerman, chief executive officer, Verso Technologies. “Splendor recognized a unique opportunity to deploy in-demand services that will facilitate greater market share,” added Bannerman. “The Middle East is a key emerging market for Verso that will increasingly require complete and bundled solutions.”

“The I-Master solution will streamline our sales process by providing a single price solution, which is particularly important as we work across many countries and currencies,” said Omar Onsi chairman and chief executive officer, Splendor Telecom. “In addition, the solution offers a vast variety of services within the same architecture.”

Filed Under: Other Telecoms

Hydro One Telecom Leverages New Discovery and Reconciliation Capabilities in Telcordia Granite Inventory

Posted on December 13, 2005 Written by oss

Telcordia Technologies, Inc. continues to lead the transformation of the telecommunications industry by delivering software innovations that meet carrier demands in a dynamic business environment. The company today announced that Hydro One Telecom Inc., a provider of broadband telecommunications services to carriers, large enterprises and Internet Service Providers (ISPs), has selected Discovery, a new module of Telcordia(R) Granite Inventory, to perform network asset discovery and reconciliation to their existing Granite Inventory database.

“Our goal is to have a synchronized database that matches the equipment as it is actually deployed in our network. Deploying the new Discovery Module in our Telcordia Granite Inventory system will provide an immediate payback by enabling us to fulfill new services faster and with greater accuracy,” said Aaron Cheng, Director of IT Systems, Hydro One Telecom. “We looked at several options and Granite was a clear solution that offered truly integrated Discovery and reconciliation. With this new functionality plus Granite Inventory’s open and flexible architecture, complex IP services are even easier to design and implement.”

Hydro One Telecom is an innovative carrier that currently offers Transparent LAN, Private Line, and Internet Transit Services to its customers. Discovery will “talk” to the IP, and SONET networks that provide the foundation for these services by supporting 12 different types of equipment provided by five different vendors. In addition, Granite Inventory with Discovery will help Hydro One Telecom easily scale to accommodate over 1,000 network devices.

“The complexity of today’s sophisticated telecom networks makes it increasingly difficult for carriers to manage and reconcile network assets and drive revenue through the quick and accurate turn-up of new services,” said Don Wadas, Corporate Vice President of Sales, Telcordia. “The addition of Discovery in Granite Inventory was inspired by the need for absolute and real-time accuracy of the inventory in order for carriers such as Hydro One Telecom to successfully provision advanced IP services and ensure a superior customer experience, exceptional flow through, and expeditious order to cash process.”

Telcordia Granite Inventory is an award-winning, fully J2EE compliant solution that provides an open and flexible data model that stores the entire multi-vendor, multi-technology network image of sites, equipment, configurations & services, and automates service & network provisioning. The Discovery module (Discovery), now available as an integral component of the Telcordia(R) Granite Inventory system, provides discovery with reconciliation to the Granite Inventory database for next generation technologies and services, including optical, SONET/SDH, ATM, Frame Relay, DSL, Ethernet, IP, 3G, GPRS, MPLS, GSM, UMTS, CDMA, and WCDMA.

Discovery sits on the Granite application framework (GAF), providing a tight integration of the discovery software with the entire Granite Inventory product suite. This allows customers to deploy the discovery capability without paying an up-front “integration tax”. In contrast, other vendor solutions require costly and time-consuming development work before launch, thus indefinitely extending ROI and payback periods. Telcordia Granite Inventory has proven performance and production ready credentials in Tier 1 operators around the world. More information on Telcordia Granite Inventory and other Telcordia solutions can be found on the web at www.telcordia.com.

Filed Under: Other Telecoms

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