Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, recently announced that it has been positioned by Gartner, Inc. as a Leader in the Magic Quadrant for Operations Support Systems.
This Gartner Magic Quadrant provides a snapshot of the market and vendors offering operations support systems (OSS) as well as requirements to help CSPs adopt network function virtualization (NFV) and software-defined networking (SDN), and evaluates them on their completeness of vision and ability to execute. Amdocs is positioned the highest for the ability to execute and furthest for completeness of vision in the Leaders quadrant.
According to Gartner, “OSS transformation has a major impact on the success of investments in NFV and a CSP’s preparedness for the future. Consequently, selection of OSS vendors and their capabilities across products and services are critical elements in CSPs’ success. Most of the vendors covered are envisioning similarly: They are considering cloud, NFV, AI, automation, network slicing and 5G. Therefore, competitive differentiation based on vision is getting narrower among these vendors. However, there are significant differences because of product/offering portfolio, market segmentation, go-to-market approach, and mind share and execution track record.”
Across the 350 communications and media companies that Amdocs serves, the company had several new wins in the OSS and NFV space this past year. These include a multi-year SmartOps project for Globe Telecom, in the Philippines, for continuous enhancement of services and operations, PLDT in the Philippines for upgrading and managing business technology systems with the integration of artificial intelligence and machine learning to enhance customer experience, engagement and product delivery; Comcast in the US for supporting their SD-WAN service.