NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has chosen Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design and delivery processes and service assurance. Amdocs’ solution aims to accelerate delivery time for fiber connectivity and enable quicker fault repairs. The solution will also simplify the ordering experience for NetLink Trust’s customers – broadband service providers.
Amdocs will deliver a comprehensive B/OSS that includes online portal, billing, order orchestration and service order management, workforce management and service assurance components. A web-based digital dashboard for managing orders and services will enable last-mile broadband service providers to better manage end users’ customer expectations. The solution, which includes maintenance and support services, will be delivered under a multi-year contract, whereby Amdocs will assume the role of solution provider, while also acting as prime systems integrator of third-party software and hardware.