Bharat Sanchar Nigam Limited (BSNL), India’s largest communications service provider, has awarded HCL, one of India’s leading IT and technology services and Clarity, the telecommunication industry’s Operational Support System (OSS) business process automation company, a major contract to provide a highly scaleable OSS solution in the form of Inventory Management, Provisioning and Fault Management for support of all voice services. HCL’s contract applies to the Southern and Eastern zones of India , representing support for a subscriber base of 20 million.
Working with Clarity, HCL will deliver a tightly integrated provisioning, inventory and fault management solution, allowing BSNL to build unparalleled services levels to its customer base. The majority of subscribers will benefit immediately from the new platform, and this innovative approach to OSS supports BSNL’s movement towards aligning their business model on customer line, rather than individual product and service offerings. Using Clarity’s products and consultancy, HCL will deliver a highly scalable solution, designed to rationalise the number of IT platforms, consequently lowering infrastructure and capital expenses, as well as reducing time to market.
“Scalability is a crucial factor in the rapidly developing Indian communications market, said APS Bedi, Vice President, HCL Infosystems. “Clarity’s proven expertise is already reflected in their support for operators with 20 and 30 million customers; their consultancy services have perfectly complimented our work to deploy next generation OSS systems for BSNL. Working with Clarity has allowed us to jointly transform the BSNL infrastructure to support their rapidly expanding operations.”
“Our work with HCL on the BSNL project furthers Clarity’s dominance as a provider of next generation OSS within the Asia-pacific region. With other recent announcements, Clarity unified OSS will be deployed to support in excess of 90 million subscribers worldwide, making Clarity Unified OSS one of the world’s leading unified OSS platforms”, said Raj Thangiah , VP Sales and Marketing, Clarity. “We hope that this project will be the start of a long-lasting relationship with both HCL and BSNL, as next generation OSS becomes increasingly important to cope with both a large customer base and an increasing number of products and services.”
About HCL Infosystems
HCL Infosystems, with annual revenues of US$ 2.6 billion, is India ‘s premier information enabling and system integration company. HCL offers products and infrastructure solutions in the fields of computing, communication, networking, office automation, broadcasting and imaging. It has partnerships with leading global players like Intel, AMD, Toshiba, Bull, Ericsson, Cisco, Microsoft, Nokia, Apple, Casio, Computer Associates, Symantec and Konica Minolta among others.
HCL has a direct sales, channel sales and retail sales network pan India . HCL has a support of 360+ customer service centers and four ISO 9001 certified state-of-the-art manufacturing facilities. HCL Infosystems has pan India presence across metros and non-metros. With a mission to provide world-class information technology solutions and services to enable its customers to serve their customers better, HCL Infosystems is forever setting new standards of IT in the country. For more information please visit us at www.hclinfosystems.in
Clarity is the telecommunication industry’s Operational Support System (OSS) business process automation company – providing a pre-integrated product and database that streamlines the 17 eTOM elements of OSS into a single suite. This also allows Clarity to provide executive visibility of the network’s impact on revenue and customer experience across both service fulfilment and assurance.
Having simplified the management of both legacy and next-generation network environments, Clarity OSS is network and services neutral, driven by templates that are rapidly configurable to allow operators to cut time to market for any new service by two-thirds. Today Clarity simplifies network support for over 90 million subscribers worldwide.
Established in 1993, Clarity’s global headquarter is in Sydney , Australia , with offices in Asia, the Middle East, Europe and North America
For more information, please visit us at www.clarity.com.
About Bharat Sanchar Nigam Limited (BSNL)
BSNL is the market leader in the telecommunications sector in India . The company is the largest public sector enterprise of India and offers services such as fixed telephony, mobile telephony and Internet services to its customers. It also offers other services like MPLS VPN, Internet telephony, leased circuits, etc. The operator offers its broadband service under the brand name ‘DataOne’.
On 15 March 2007, BSNL launched its IPTV and VOD service in Pune accessible to the customers via set top box. With the launch of IPTV, the operator plans to offer multi play services including telephone, cable TV, broadband and VOD services to its customers.