Telstra Corporation, Australia’s leading media communications company, has chosen Amdocsa leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), as a key partner for an upcoming Operations Support Systems (OSS) transformation program.
Telstra has awarded this multi-year, multi-million dollar contract to Amdocs and Cramer (Cramer is now a part of Amdocs). Amdocs’ software solutions, including the new and unique Amdocs Service Management Suite and Cramer6 OSS Suite, were chosen by Telstra to reduce complexity and costs associated with bringing new Internet Protocol (IP)-based services to its wireline, wireless and broadband customers.
“Telstra is transforming its business to deliver a “1-click, 1-touch, 1-button, 1-screen, 1-step solutions” environment for customers and employees. Amdoc’s vision is a simpler IT environment that involves partnering with world-class suppliers using proven off-the-shelf solutions. We are pleased to welcome Amdocs as one of our partners in the Operations Support Systems (OSS) transformation space,” Mr. John McInerney, Director, IT Transformation, Telstra Corporation said.
The Amdocs OSS Service Management Suite will be used to help Telstra improve the management and fulfillment of services to its customers through the integration of its operational and business support systems (BSS). At the heart of the Amdocs OSS Service Management Suite is the innovative Business and Operational Support System Manager product or B/OSS Manager — the only offering on the telecom OSS market that spans both BSS and OSS.
The Amdocs OSS Service Management Suite enables a unified service view, a capability that is new to the market and which links OSS and BSS processes, helping telecom service providers like Telstra have a complete view of the customer, the network, and the service. The Amdocs OSS Service Management Suite also incorporates the Order to Activation solution and the company’s Customer Centric Service Assurance solution.
“Competition and convergence continue to reshape customer demand, and Telstra is transforming itself to deliver a superior experience to its customers,” said Michael Matthews, chief marketing officer of Amdocs. “To do that successfully requires that networks and infrastructure are ready and able to cope with the growing call for next-generation services. It also requires integrating customer-facing and network-facing systems in order to deliver and manage next-generation IP services. Telstra recognizes this, and we are proud to be a strategic partner in this transformation.”
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world’s leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience(TM), which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of $2.48 billion in fiscal 2006, Amdocs has over 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com.
Cramer, Amdocs OSS Division, enables service providers to manage the transformation of their OSS and profit from the convergence of business support systems (BSS) and OSS systems. Service providers benefit from the automation of critical customer-centric processes — such as fulfillment and assurance — from the customer to the network, which allows them to accelerate revenues from new service offerings.
Telstra is Australia’s leading telecommunications and information services company, with one of the best known brands in the country. It offers a full range of services and competes in all telecommunications markets throughout Australia and certain overseas countries.
Telstra’s international business includes Hong Kong CSL Limited (CSL), one of Hong Kong’s leading mobile operators, TelstraClear Limited (TelstraClear), the second largest full service carrier in New Zealand and Reach Ltd (REACH), a provider of international voice and satellite services in Asia.
One of Telstra’s major strengths is its extensive geographical coverage through both its fixed and mobile network infrastructure. This network and systems infrastructure underpins the carriage and termination of the majority of Australia’s domestic and international voice and data telephony traffic.