In an exciting development on March 19, PT Media Telekomunikasi Mandiri (MTM), a stalwart in Indonesia’s ICT industry, inked a pivotal contract with Comarch for the deployment of its advanced Field Service Management (FSM) platform. This collaboration marks a significant milestone in MTM’s efforts to enhance the efficiency and effectiveness of its field service operations across Indonesia’s vast telecommunications infrastructure.
MTM, known for maintaining extensive telecom infrastructures for major service providers, faces the daunting task of managing over 300,000 communication circuits and thousands of network devices through its network of hundreds of field technicians. The rapid expansion of infrastructure and customer demands posed significant challenges that traditional field service management solutions could no longer meet, prompting MTM to seek out a more robust and industry-specific solution.
Comarch FSM: A Tailor-Made Solution for Telecom Challenges
Comarch’s Field Service Management platform emerged as the perfect fit for MTM’s specialized needs. This cutting-edge, cloud-based solution is specifically designed to handle the complexities of the telecom industry. It offers comprehensive features for deep automation including order placement, task scheduling, technician assignment, route optimization, equipment allocation, and report management, which are crucial for MTM’s operations.
Nurul Kowim, CEO of MTM, expressed his enthusiasm about the new partnership, highlighting that the adoption of Comarch FSM represents a “huge step towards further innovation” in their services. He emphasized the benefits of deep automation and simplified management procedures, which are expected to propel MTM towards future expansion and enhance their cooperation with customers.
The Comarch FSM platform not only brings efficiencies in field operations but also enhances the customer service experience through its mobile app. This app facilitates real-time access for field technicians, providing instant notifications and communication tools necessary for swift issue resolution. Moreover, the platform’s dedicated customer portal automates customer reports and updates them about successful repairs, thus boosting customer satisfaction and enhancing the overall service experience.
Expanding Influence and Innovation
Pawe? Workiewicz, Head of Business Development Division for APAC & MEA at Comarch, noted the growing recognition of Comarch’s innovative solutions among Asian enterprises. He pointed out that the deployment of Comarch FSM in Indonesia is a testament to the adaptability of their products to meet local market needs, reinforcing Comarch’s position in the region.
About MTM and Comarch
Founded in 2008, MTM has established itself as a leading ICT solution partner in Indonesia, committed to delivering excellence and evolving with the demands of the industry. MTM adheres to rigorous international standards, evidenced by its multiple ISO certifications and its pioneering achievements in cybersecurity within Indonesia.
Comarch, established in 1993 in Kraków, Poland, has grown to become one of Europe’s most prominent IT companies, serving a wide range of sectors globally with innovative solutions. Annually investing 15% of its revenue back into R&D, Comarch continues to push the boundaries of technology, maintaining a strong workforce of over 6,500 experts in more than 30 countries.
This strategic partnership between MTM and Comarch is set to redefine field service management in Indonesia’s telecom sector, enhancing operational efficiencies and paving the way for a more connected and technologically advanced future.