NetCracker Technology has signed a long-term software maintenance agreement to support Swisscom (Switzerland) Ltd’s IP Service Fulfillment solution. NetCracker has been a strategic partner with Swisscom on a number of complex transformation projects over the years, most recently designing and deploying their Fiber and Copper IP Service Fulfillment and Assurance solution. Under the terms of the current contract, NetCracker will provide comprehensive support for this system, which delivers next-generation, converged, IP-based services.

Swisscom (Switzerland) Ltd is Switzerland’s largest telecom operator and service provider. Swisscom offers customers throughout the country a full range of products and services including Internet, TV, mobile, landline, and IP-based voice and data communication.

Swisscom utilizes NetCracker Telecom Operations and Management Solution (TOMS)-based fulfillment and assurance capabilities to support the company’s strategic All-IP program. Specifically, the solution provides service and resource provisioning and activation, network management, and day-to-day assurance of all IP-based services. The agreement with NetCracker will help Swisscom to monetize its investment in this solution, lower the total cost of ownership, and deliver a quality customer experience.