Virtual Voucher: the “Most Innovative Application of Customer Care”
Orga Systems was recognized to be delivering the “Most Innovative Application of Customer Care” by being awarded the 2008 Excellence Awards.
The application awarded was, actually, a joint application of TIM CELULAR S.A. (TIM Brasil) and Orga Systems GmbH. TIM Brasil is the biggest operator in the world to use the Virtual Voucher, which is the first innovative prepaid top-up solution of its kind in Brazil.
“The functioning of the system has been very satisfactory for TIM Brasil as well as its distribution partners, sales partners, and its subscribers. The challenge to fulfill the demanding requirements of TIM’s distribution and sales partners has been managed very successfully,“ says Mr. Rodrigo V. Martins, Head of Channel Management & Marketing – Electronic Top Up, TIM CELULAR S.A..
The judges, chaired by Peter Gillingwater, have been considering a number of factors including:
*** Innovation and thought leadership using new media in customer care ;
*** Extent to which the customer can conduct self care as related to ordering, payment or problem handing without human intervention;
*** Ease of implementation;
*** Improvement in fulfillment, assurance or billing processes as a result of this innovation; and
*** Positive impacts on the business.
“The need to maintain customer satisfaction is crucial for every Service Provider, and constant innovation is essential,” said Martin Creaner President and CTO of TM Forum. “The contestants for this award have provided some leading edge solutions to this continual challenge. Congratulations to Orga Systems as a worthy winner of Most Innovative Application of Customer Care.”
“Orga Systems is proud to be honored with the 2008 Excellence Awards for its Most Innovative Application of Customer Care,” said Rainer Neumann, CEO, Orga Systems. “In emerging and rural mobile markets new sales and distribution models for services must fulfill two main criteria: overall availability
and the ability to meet local customer expectations and preferences. Our Virtual Voucher solution fulfills both and, therefore, is truly innovative.”
About Orga Systems
Orga Systems is the leading expert in convergent real-time billing.