NetCracker Technology showcased advancements in BSS/OSS that enable operators to capture new revenue opportunities through B2B offerings, next-generation services and personalized experiences at the CableLabs Summer Conference in Keystone, CO. The CableLabs Summer Conference is a private event for cable operators and the demonstrating vendors. During the event, NetCracker demonstratee how MSOs can harness the power of big data analytics to improve customer experience and provide tailored recommendations for each individual within a household. CableLabs’ Summer Conference in Keystone, CO was held August 3 to 5, 2014.
NetCracker is the global leader in business and operations support systems for telecom and cable operators. The company’s comprehensive suite of end-to-end BSS/OSS solutions that enable operators to deliver personalized experiences will be on display during NetCracker’s “Leveraging New Revenue Opportunities for Family Accounts through Tailored Recommendations & Customer Experience” demonstration.
The NetCracker presentation showcased how cable operators can benefit from gathering and analyzing data to not only provide real-time customer care, but ensure those interactions are proactive and personalized toward the very individual who needs assistance. NetCracker can provide MSOs with everything from contact center management solutions to a dynamic decisioning engine with self-learning capabilities for understanding customer offer acceptance trends.
The diverse functionality of NetCracker solutions enables greater account personalization and support, helping operators open new revenue streams and provide tailored experiences to each individual within family accounts. In today’s competitive environment, MSOs need solutions that can introduce ways to improve customer experience overall and increase ARPU.