TELUS has successfully implemented NetCracker’s Service and Network Inventory and Provisioning solutions for converged services, including IPTV and other next-generation customer services.
“To enable the rapid launch of converged services like TELUS TV we needed next generation operational support systems (OSS) that can keep up with the rapidly-evolving landscape,” said Kevin Salvadori, Executive Vice-president, TELUS Business Transformation and CIO.
TELUS, an $8.8 billion Canadian telecommunications carrier, provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment, and video.
Transforming the Service Layer for TELUS
In 2005, TELUS began a significant business transformation initiative to streamline its OSS to facilitate the introduction of new technologies. This continued initiative is focused on deploying the next generation of converged infrastructure to re-engineer and automate TELUS’ service fulfillment processes for voice and data products.
TELUS selected NetCracker to build the foundation for this automation and transform the order-to-activate cycle. As a result of NetCracker’s deployment, mass market (residential) customer orders for Triple Play-including broadband access, IPTV, and voice services-are now supported in the next-generation system.
TELUS has also successfully deployed NetCracker software for its enterprise customers, supporting advanced services such as Layer 2 and Layer 3 Virtual Private Networks (VPNs) with MultiProtocol Label Switching (MPLS). In both consumer and business implementations, NetCracker’s solution for TELUS focused on creating a flexible and scaleable service layer that can act as the foundation for the delivery of new services to its business and residential customers.
NetCracker product modules deployed at TELUS include Order Management, Service Inventory, Service Provisioning & Activation, Resource Inventory, and Discovery & Reconciliation.
“We look forward to continuing our support for TELUS’ leading-edge OSS transformation as they implement next-generation services using NetCracker’s highly automated fulfillment and provisioning solutions,” said Andrew Feinberg, President and CEO of NetCracker Technology.
About NetCracker Technology
NetCracker Technology is the leading global solution company enabling service providers to rapidly deliver and effectively manage convergent and content-rich offerings. NetCracker delivers service and resource management through its software and implementation expertise. NetCracker’s portfolio includes industry solutions focused on specific verticals, such as Triple Play, and pre-integrated product modules. The core modules include Service Inventory, Resource Inventory, Service Provisioning & Activation, Discovery & Reconciliation, Design & Planning, Customer Impact Analysis, Outside Plant, Order Management, Asset Management, and Telecom Cost Management. Founded in 1993, NetCracker Technology is headquartered in Waltham, MA, and can be reached at +1-781-419-3300 or www.netcracker.com
NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.
About TELUS
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $8.8 billion of annual revenue and 10.8 million customer connections including 5.1 million wireless subscribers, 4.5 million wireline network access lines and 1.1 million Internet subscribers.
TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. Committed to being Canada’s premier corporate citizen, we give where we live. Since 2000, TELUS and our team members have contributed more than $91 million to charitable and non-profit organizations and volunteered more than 1.7 million hours of service to local communities. Eight TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit www.telus.com.