Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, has been recognized as an industry leader by prominent analyst firms in the provision of solutions and services essential to communications service providers (CSPs): integrated revenue and customer management (IRCM), operational support systems (OSS) and IT services. Amdocs’ recognition in these core functional areas demonstrates its ability to deliver business value through innovative capabilities that help service providers rise to the market challenges in The New World of Customer Experience, including the acceleration of digital services for businesses and consumers.
— Stratecast has named Amdocs as the winner of the 2015 Global Stratecast CSP Billing – Overall Billing Market Leadership Award. This award is based on the Stratecast Global CSP Billing 2015 Edition Part 1: End-to-End CSP Billing Market Forecast and Market Share Analysis and ranks Amdocs as the global leader, with 17 percent market share, as well as noting an increase in overall revenue for Amdocs in this area since the analyst firm’s last market share study in 2014. Stratecast also recognized Amdocs’ ability to “address the needs of new business challenges that now stretch beyond the billing functions”, ranking Amdocs as number one in market share for rating, charging, core billing, and policy management.
— Analysys Mason reported that Amdocs has maintained its market leadership position as the global market share leader for revenue management in its report, Revenue Management Systems: Worldwide Market Shares 2014.
— Ovum positions Amdocs in the top three by market share for IT services in the telecoms sector. In the Vendor Services Review report4, Clare McCarthy, Practice Leader for Telecom Operations and IT at Ovum, recognized that, “Amdocs’ telecoms expertise means it is in a strong position to offer IT services in this vertical and it is delivering a solid performance against competition from larger players.” She also recognized Amdocs’ continuous efforts in enhancing its services portfolio highlighting that, “all new services build on Amdocs’ communications industry knowledge and add new IP technology and methodologies to its solutions. Data expertise in the telco industry enables the company to build effective vendor-agnostic services around BSS/OSS systems.”
— Gartner Inc. has positioned Amdocs as a Leader in its Magic Quadrants for Integrated Revenue and Customer Management (IRCM) for CSPs2 and Operations Support Systems3 (OSS) for its service orchestrator solution.
— Infonetics recognized in a recent report Amdocs’ leadership in the postpaid billing and convergent charging markets, and said its acquisition of Comverse in 2015 is likely to cement this position.
Recent Amdocs customer announcements include Singtel for digital transformation in Singapore and Australia; Vivo to provide a seamless, multi-channel experience for quad-play customers and the expansion of Sprint’s managed services agreement to include Amdocs Convergent Charging to quickly create and monetize a full range of data services for 3G/4G networks across brands.
— Stratecast, 2015 Global Stratecast CSP Billing – Overall Billing Market Leadership Award
— Gartner, Magic Quadrants for Integrated Revenue and Customer Management for CSPs, Oct. 19, 2015
— Gartner, Magic Quadrant for Operations Support Systems, Oct. 20, 2015
— Ovum, Vendor Services Review: Amdocs, Sept. 14, 2015