FTS Enables Globalcom to Bring Billing Operations In-house Seamlessly
Today, FTS announced that Globalcom(tm) Inc. has gone live with their Leap(tm) RevChainR solution, Version 7.1. This deployment enables Globalcom to seamlessly migrate from using outsourced billing operations to in-house, resource-efficient billing management.
FTS’ Leap RevChain is a full, end-to-end, rating, billing and customer-care solution for the service provider market throughout the Americas, supporting voice, data, and content services. When Globalcom selected FTS last year, the choice was largely due to Leap RevChain’s flexible management and monitoring tools combined with its comprehensive rating mechanism for both traditional and next-generation services.
The Globalcom Leap RevChain deployment supports switched voice, data, VoIP, and conference communication services with rating, billing, and mediation capabilities. In addition, the solution comes complete with the data-migration capabilities needed to transition Globalcom’s billing operations from an outsourced solution to one that is internally managed.
Prior to the deployment, Globalcom was dependent on a 3rd party billing provider, with limited in-house control of billing operations. The implementation of Leap RevChain will support Globalcom’s current and future billing needs, with the ability to flexibly self manage, update, and control their billing operations in-house, in response to commercial requirements and without being limited by technological constraints or costly integration projects.
“The deployment of FTS’ billing solution will help us to strengthen our in-house operations and provide even better support for our growing customer base,” said John Shave, CEO of Globalcom. “Throughout the entire process FTS has surpassed our expectations.”
“We selected FTS on the basis of their technical strengths, and the flexibility of Leap RevChain,” said Eric Wince, Globalcom’s COO. “Aside from their billing expertise, superb product, and unparalleled professionalism in always delivering on-time and in-budget, they worked extremely closely with us and were critical facilitators in the process of bringing our billing operations in-house.”
“We were delighted when Globalcom selected FTS’ Leap RevChain and are thrilled to see how smooth the transition between systems has been,” said Shaul Ganel, President, FTS Americas. “We approach our customer relations with a partnering philosophy, and after working so closely with Globalcom on this deployment, we share their excitement in them now having in-house control of their billing operations.”
About Globalcom, Inc.
Headquartered in Chicago, Globalcom, one of the fastest-growing privately held service providers in the USA, offers a comprehensive portfolio of voice, broadband, and IP Telephony integrated from a single, trusted provider. Globalcom caters to the specific needs of businesses of all sizes, delivering performance with a solid technical expertise and unbeatable service.
For more information please visit their website: http://www.callglobalcom.com
FTS (LSE: FTS) is a leading global provider of Billing, CRM and Business Control solutions for communications and content service providers. By analyzing events from a business standpoint rather than just billing them, FTS allows providers to better understand their customer base and leverage business value from every event and interaction. FTS deploys its full range of end-to-end, stand-alone and add-on solutions to customers in over 40 countries and has implemented solutions in wireless, wireline, cable, content, and broadband markets including multiple cross-network installations. Serving the evolving needs of both traditional and next generation providers, the company’s operations comprise four international R&D locations and strategically-located sales support offices worldwide. In
2007, FTS was voted the ‘Most Promising Company’ at the prestigious TeleStrategies Billing and OSS World industry event.
For more information please visit their website: http://www.fts-soft.com