General Communication, Inc. (GCI), the leading communications service provider in Alaska, has selected Netcracker to enable its Polaris program to optimize customer experience. These new BSS/OSS capabilities will allow GCI to reduce operational costs through managed services and bring services to the market more quickly through automated and streamlined fulfillment and provisioning process.
As the largest telecommunications company in Alaska, GCI provides multiplay services, including voice, video, broadband and wireless services, to businesses and consumers across the region. Its broadband network accounts for roughly 70 percent of the consumer broadband market in Alaska.
GCI will use the Netcracker 10 product suite to provide an improved customer experience through a more streamlined and simplified digital omnichannel journey. With a single product catalog covering all of GCI’s businesses, the company will be able to provide one invoice for all consumer products and reduce the time it takes to provide customers with accurate quotes for new services, leading to faster sales and higher overall customer satisfaction. Netcracker 10 makes this possible because it is a true end-to-end, analytics-driven revenue, customer and operations management solution.
To help reduce operational costs and enable a more efficient use of resources, GCI is using Netcracker’s multiyear hosted managed services program. With Netcracker as its strategic partner, GCI will also be able to fully integrate the wireless customers and assets acquired from Alaska Communications.