CSG® (NASDAQ: CSGS) announced the acquisition of DGIT Systems, a provider of configure, price and quote (CPQ) and order management solutions for the telecoms industry. The acquisition brings together industry leading solutions specifically designed to streamline the complexities of commercializing the next era of multi-party digital offerings that will drive business growth for communications service providers (CSPs).
Order processing and management is often the root of frustration for CSPs when delivering complex data and digital services to B2B and multi-play B2C customers. As CSPs push to leverage the massive bandwidth and low latency of 5G and edge architectures, order processing demands will continue to rise alongside customer service expectations. By extending CSG’s solution footprint with DGIT’s CPQ and order management capabilities, CSG is primed to help operators tackle one of their greatest challenges and enable them to easily deliver multi-party digital offerings through an ecosystem of partners to all customers so that they can increase customer acquisition, loyalty and satisfaction.
The combined CSG and DGIT solution provides a TM Forum Conformance Certified, modern, open and decoupled architecture that provides the flexibility for CSPs to innovate and implement new digital services. Additional capabilities include:
— Catalog: An active, rules-driven catalog based on TM Forum’s Open APIs that visually builds offers from components in design time, including service and resource layers, then drives system behavior at run time.
— Configure, price and quote: A powerful CPQ solution completely automates configuration, pricing and quote management for the most complex products and services, including live pricing, pricing policies, discounts and workflow driven approval processes.
— Order management: A catalog-driven order management system with reusable processes and visual configuration provides proactive communication, transparent fulfillment, trouble-free activation and order orchestration that includes manual and third-party system hand-offs, jeopardy management and automated escalation processes.
— Monetization: Sophisticated monetization processes simplify the management of complex rating, charging, payments and settlements.
CSG is a leader in the Gartner Magic Quadrant for Integrated Revenue and Customer Management, helping companies around the world digitally transform their business to monetize and create extraordinary customer experiences. For more information on CSG’s configure, price, quote and order management solutions, visit https://www.csgi.com/capabilities/revenue-and-customer-management/configure-price-quote-and-order/.