Subex Announces Deal with Econet Wireless Zimbabwe

Posted on April 30, 2019 Written by oss

Subex, a leading telecom analytics solution provider, has announced a deal with Econet Wireless Zimbabwe (EWZ), a leading telecom operator in Zimbabwe, for the deployment of its Analytics Centre of Trust (ACT) offering. Through the deployment, Econet will be able to transform into an independent data driven organization, thereby improving operational efficiency. [Read more…]

VOSS-4-UC Version 19.1.1 Becomes Generally Available

Posted on April 25, 2019 Written by oss

VOSS Solutions has announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation.

VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.

Highlights include:

VOSS-4-UC automation extension

VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.

Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.

Support for the latest UC application versions

VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.

Improved usability

VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.

ServiceNow & Nokia Sharing CEM Solutions at Customer Experience Management (CEM) in Telecoms World Summit 2019

Posted on March 28, 2019 Written by oss

Singapore (March 27, 2019) / — CEM solutions market leaders, ServiceNow & Nokia, will be sharing innovative CEM solutions for telecoms operators at Customer Experience Management (CEM) in Telecoms World Summit 2019 which will take place from 25 to 26 April 2019 in Singapore.
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
Nokia – We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Our customers include communications service providers whose combined networks support 5.7 billion subscriptions, as well as enterprises in the private and public sector that use our network portfolio to increase productivity and enrich lives. [Read more…]

Subex Awarded Contract from VodafoneZiggo

Posted on March 28, 2019 Written by oss

LONDON, UK, 27th March 2019: Subex, a leading telecom solution provider, announced that it has been awarded a six-year deal with VodafoneZiggo, an integrated communications and entertainment services provider, to deploy its ROC Partner Settlement and Route Optimization Solutions. The solution will be deployed on a SaaS-based model for VodafoneZiggo’s new Interconnect Billing Platform, replacing three different existing legacy billing systems with a single solution, to reduce complexities and optimize costs. This deployment will also help VodafoneZiggo further reduce its operational costs through the Subex Managed Service Center of Excellence, to which certain business operations will be outsourced. [Read more…]

ER-Telecom Holding Chooses Netcracker’s Digital BSS

Posted on March 21, 2019 Written by oss

Netcracker Technology has announced that ER-Telecom Holding has selected Netcracker’s Digital BSS as part of its digital transformation. ER-Telecom Holding will use Netcracker’s BSS suite to reduce time-to-market for new products, centralize and consolidate core processes and systems, and improve customer experience by creating an ecosystem of compelling digital products and services. [Read more…]

VOSS Updates VOSS-4-UC

Posted on March 19, 2019 Written by oss

Recently at Enterprise Connect, VOSS unveiled the latest version of VOSS-4-UC, the world’s most advanced UC management platform. [Read more…]

Huawei Releases the Telco Cloud Networking Solution