Astellia, leading provider of network and subscriber intelligence for mobile operators, confirmed today its tight cooperation with Airtel – top three mobile operator in the world – to improve the customer experience and enhance the customer lifecycle.
Astellia’s onsite telecom data scientists are cooperating closely with Airtel’s experts to improve current network performance to ensure excellent QoS and QoE to high value customers. A continuous knowledge transfer to raise staff qualification is hereby taking place.
The goal of this collaboration is to prevent any service degradation and pinpoint the root cause of issues that jeopardize customer loyalty and revenue growth. In addition, Astellia is monitoring and ensuring the good functioning of Airtel’s Money service.
“At Airtel we are committed to delivering an unmatched customer experience to each and every customer. With Astellia by our side we are on the right track to provide ubiquitous and powerful services to our customers” says Maixent Bekangba, Managing Director, Airtel Madagascar
“I am delighted that Airtel has chosen Astellia and recognizes our accomplishments. With this partnership our relationship with the Airtel group deepens further. We will continue helping Airtel provide best-in-class services in order to drive revenue growth” comments Mahmoud Oubraham, Managing Director Africa at Astellia.
About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had nearly 351 million customers across its operations at the end of Dec 2015.
Astellia is a leading provider of network and subscriber intelligence enabling mobile operators to drive business performance and customer experience. Astellia’s vendor-independent real-time monitoring and troubleshooting solution covers end-to-end 2G, 3G and 4G from radio access to core network. Astellia’s scalable products and expert services address the needs of operators’ full value chain: CEM, network performance, customer care, marketing and big data. Astellia has close partnerships with more than 200 telecom operators globally.
Headquartered in France, Astellia has worldwide presence with offices in Canada, India, Lebanon, Russia, South Africa, Spain and USA. Follow Astellia: astellia.com and #Astellia_news.