TTI Team Telecom International LTD. (NASDAQ: TTIL) (â€œTTI Telecomâ€), a global supplier of Operations Support Systems (OSS) to communications service providers, has announced that Wind Telecomunicazioni SpA (WIND), Italyâ€™s first alternative fixed operator and one of the leaders of integrated fixed-mobile-Internet communications services, has decided to deploy TTI Telecom’s ServiceImpact. ServiceImpact will enable WIND to take a more customer-centric and proactive approach to Service Assurance.
WIND’s decision comes in the midst of an already established relationship between the two companies. TTI Telecom has been working with WIND to enhance their network management and service assurance capabilities for three years. More recently, TTI Telecom developed ServiceImpact, a module which brings a more business-oriented and customer-centric approach to their Netrac suite, identifying and preventing impact of Operations Measurements (OM) events on end-user experience. Building on the success achieved under the relationship’s current framework, WIND has decided to include ServiceImpact as well.
“With Netrac ServiceImpact, we will now be able to take a more targeted approach to ensuring service quality and focus our resources to support QoS where it will minimize impact on the customer experience,” commented Gabriele Sgariglia, O&M Director of WIND. “We are very impressed with TTI Telecom’s newest solution, and look forward to sharing its benefits with our subscribers.”
â€œWe are very proud of our achievements in ServiceImpact, as it allows service providers to better prioritize network resources in ensuring QoS, as well as enhancing the overall user quality of experience,” said Avner Amran, VP Marketing and Business Development at TTI Telecom. “WINDâ€™s selection also attests to our ability to leverage our customer base for additional, revenue-generating opportunities, and is indicative of the growing traction our product portfolio is experiencing internationally, particularly in Europe.â€
Netrac ServiceImpact immediately identifies affected services and customers by using real-time correlation between network faults and service topology. Netrac ServiceImpact better enables business-driven problem resolution that improves customer service by reducing the time needed for attending to network failures. Furthermore, the ServiceImpact correlation engine takes into account changes on both network topology and customer base by working with various data sources such as inventory systems and CRM databases. It has an intuitive, web-based GUI that allows for the creation of powerful impact rules at both global and service levels. Netrac ServiceImpact performs flawlessly under high loads, easily scaling up according to the demanding requirements of service providers.
Founded in 1997, Wind Telecomunicazioni SpA is one of the few European telecom operator which offers integrated fixed, mobile and Internet services. In Italy, Wind is the third Italian mobile operator with a market share of over 19% and the first alternative fixed operator. Libero.it is the first Italian Internet Portal and is among the major Italian Internet Service providers. Wind has also signed an exclusive agreement to offer the innovative i-modeTM service, created by the Japanese company NTT DoCoMo in 1999 with the aim of transferring Internet services and content on mobile phones. The i-modeTM platform is available via 2G (GPRS) and 3G (UMTS).
About TTI Telecom
TTI Team Telecom International Ltd. offers advanced, modular and integrated software products and services for Operations Support Systems (OSS) to communications service providers. TTI Telecom is uniquely positioned to bridge legacy and next-generation, convergent network and service infrastructures with its Netrac-based service assurance, fulfillment and revenue assurance solutions. With Netrac, service providers can reduce operating costs, enhance profitability and launch new, revenue-generating services more rapidly. Over 70 service providers worldwide have deployed TTI Telecom’s solutions, supported by offices globally. For additional information, please visit www.tti-telecom.com.