Non-telco organization’s revenue assurance also to be improved with the introduction of modules into the new version
WeDo Technologies announced today the launch of RAID Version 4.2, which is the leading Revenue Assurance Solution that now contains a new Service Control Module.
From the operator’s perspective, one of the main market needs is to assure quality in the services delivered to the customer to reduce complaints, costs, and churn rates. These needs are addressed by this solution, as it enables the operator to identify the element or process sooner that might cause client complaints related to the quality of service received.
The RAID 4.2 Service Control Module monitors the revenue chain services. This allows companies to address service management based on knowledge performance, anticipate potential problems at a service level, improve network service quality, and implement top to bottom detailed analyses for effective problem detection and root cause analysis.
Using this module the telecom operator will develop the management of services based on three important pillars:
*** The starting point is the user’s perspective and their experience with the service;
*** The analyses are carried out on all elements of the operator’s business infrastructure that a user might experience; and
*** The search for cause-effect relationships between the user’s quality indicators and the operator’s performance indicators.
RAID 4.2 introduces new modules to improve Revenue Assurance processes in non-telco organizations, including revenue and cost control, operational risk control, customer process control, communication cost control, and business control modules.
“We have been working with our technical team to improve RAID, addressing market trends and demands and allowing companies to improve their business ROI. We are committed to provide our clients with the best Revenue Assurance solutions and to enforce our leadership in the Revenue Assurance market,” said Vítor Silva, Product Marketing Manager from WeDo Technologies.
About WeDo Technologies
WeDo Technologies is a leading provider of Software Solutions for the global telecommunications market. Their domain expertise is focused on Business Assurance in telecom networks, with its leading Revenue Assurance, Roaming, Commissions, and Credit & Collections Solutions.
WeDo Technologies serves more than 60 operators spread across about 40 countries – Orange, America Movil, Vodafone & Orascom Group, ERA GSM, Vimpelcom (Beeline GSM), Telefonica, Amena, Auna, Optimus, Novis, AIS Thailand, Oi Brasil, Telemar Brasil, and Brasil Telecom.
For more information, please visit their website: http://www.wedotechnologies.com