VOSS Solutions has announced the general availability of VOSS-4-UC Contact Center; an integration between VOSS-4-UC and the contact center, enabling front and back office support from a single, highly intuitive administration portal.
VOSS-4-UC Contact Center addresses the need for efficiency and control in today’s cloud-delivered and on-prem contact centers, replacing what historically was a fragmented blend of manual effort, disparate management applications, and spreadsheets. The range of management capabilities offered in VOSS-4-UC Contact Center include:
— Fulfillment – Coordinated, configurable management alongside other UC offerings
— Assurance and Analytics – Quality and performance metrics
— Billing – Control of service profiles, and accurate tracking and billing of agents
With this latest innovation, VOSS solves the challenge of contact centers running separately from the internal UC operations, and helps contact center providers overcome the administrative burden of a fluctuating workforce.