Today, VOSS Solutions unveiled a new Analytics module, comprising an intuitive web-based portal to allow administrators to quickly retrieve and analyze information about users, devices, services, licenses and transactions.
The VOSS Analytics module addresses the challenge of gathering data about service usage and adoption, user trends and license consumption, in a multi-application UC environment. The Analytics module provides all this information from a single portal in a matter of seconds. Administrators are able to access critical information about their UC services from the Analytics portal, and drill down to the detail or export the data for external use, such as billing and analysis. The Analytics module comes pre-packaged with a suite of out-of-the-box reports, and there is an option to engage VOSS to create custom reports to suit more specific requirements.
Derek Smith, Product Marketing Manager at VOSS Solutions, commented; “The VOSS Analytics module will give organizations a much better understanding of their entire UC consumption, activity levels and resource utilization across the various customers, site and users.”
Analytics module customers will have the ability to search and drill-down to investigate sub-sets of the UC platform that may be under or over-performing. Exception reporting will help determine where UC licenses are being under-consumed or where inventory is required in the near future. The Analytics module also exports data to third-party systems and can be integrated with mediation, OSS, and telecom expense management systems.