NetCracker Technology announced today that TOT Public Company Limited has implemented NetCracker’s Convergent Billing Solution to combined their pre-paid and post-paid fixed and mobile rating, charging and billing processes. This consolidated platform will allow TOT to improve their billing accuracy, flexibility and agility to deliver a superior customer experience.

TOT is a leading provider of fixed and mobile telephony services across Thailand. With a combined platform, TOT will not only be able to improve its billing accuracy, flexibility and agility, but it will also be able to support convergent models and deliver innovative services and a superior customer experience.

By bringing together fixed and mobile billing operations into a single system, TOT can streamline processes and launch convergent business models that cater to a wide range of customer needs and expectations without introducing complexities associated with managing a multitude of platforms.

A unified approach to converged BSS allows TOT to maximize operational efficiency, centralize offer and product management processes, support differentiated charging schemes and improve credit control and prevent bill shock. The single system, which is built on unified architecture, includes a single data model and product catalog across the entire system, removing complexity and increasing consistency. TOT will also be able to maintain billing accuracy and consistency and accelerate order-to-cash processes across its entire customer base.