Within less than a year Orga Systems, a leading software vendor for convergent charging and billing, deployed its GOLD Convergent Charging and Billing (GOLD CCB) and a new Siebel CRM system at Wataniya Mobile, Palestine, an operator belonging to the Ooredoo Group which is a leading international communications company, spanning from North Africa, Middle East to Southeast Asia. The implementation of the CRM was supported by Orga Systems’ local project partner.
Fast transformation while securing business continuity
Orga Systems took over full delivery, integration and migration responsibility to replace the legacy BSS environment at Wataniya Mobile. With an aggressive time scale at hand the delivery target was to deploy the new real-time billing platform and CRM solution, which was integrated with a local partner, in less than a year. In a first phase a “ready-to-go” option was deployed to secure business continuity at any time. This included network integration, tariff and promotion configuration and was achieved in 23 weeks only.
The migration and go-live was implemented in less than 12 months. This included the full deployment of GOLD CCB for end-to-end revenue management and a new Siebel CRM system, one of the world’s most complete customer relationship management solutions for telecom.
“A BSS transformation of this complexity and a successful go-live in less than a year is a remarkable accomplishment. This one-of-a-kind solution will enable us to reduce our time-to-market and innovate our business offerings while responding to changing customer needs in real time. The new billing and CRM architecture provided by Orga Systems is more structural and aligned with our company’s direction and aims enabling us to grow,” says Dr. Durgham Maree, CEO of Wataniya Mobile.
“This successful project further demonstrates our commitment to our relationship with Wataniya Mobile and the MEA region. Through the deployment of GOLD CCB Wataniya will be positioned to drive product innovation, customer experience and business agility,” says Wolfgang Kroh, CEO of Orga Systems.
Orga Systems’ GOLD CCB product is one of the leading real-time platforms in the market. It is designed around a single rating engine and a unified billing concept providing true convergence and embedded policy control.