NuVox Communications, a provider of voice, data, and security services to business customers throughout the Southeast and Midwest United States, has selected Syndesis from a competitive field for a multi-phase convergent service delivery management project. NuVox has successfully deployed SyndesisÂ® TrueSourceâ„¢, the worldâ€™s most widely deployed data integrity management solution, for auto-discovery and reconciliation across its communications network. The implementation is already providing business benefits, including a more accurate view of OSS/BSS data. NuVox looks forward to realizing additional benefits in service delivery and management. A future phase of the ongoing partnership will include the implementation of SyndesisÂ® NetProvisionâ„¢ to power VoIP service delivery and other next-generation offerings at NuVox.
“Syndesis will play a critical role in streamlining our operations and ensuring the integrity of our OSS data, thereby enhancing service delivery for our customers,” said Jeff Sivori, Vice President of Technology Development for NuVox Communications.
Currently in production at NuVox, Syndesis TrueSource is powering the auto-discovery of numerous network elements and reconciling the data against inventory and provisioning databases of record. Discrepancies between the network and these databases are being corrected, resulting in improved service delivery. This, in turn, is helping NuVox to offer faster time-to-service and ensure exceptional customer service.
“Syndesis has provided NuVox with the highest commitment to customer support by delivering everything they promised and more,” said Keith Coker, Chief Technology Officer for NuVox. “The first phase of this project was delivered and deployed on time and on budget. In addition, Syndesis readily shared its expertise and offered us advice stemming from their involvement and successes with other leading global communications service providers (CSPs). NuVox foresees a long and strong partnership with Syndesis.”
“We are thrilled to have partnered with NuVox and commend them for recognizing the business advantages and cost savings associated with a strategic convergent service delivery management plan,” said Chris Swan, Senior Vice President of Global Sales and Alliances for Syndesis. “The technology team at NuVox was very thorough and extremely knowledgeable about the interworkings of their network, systems and customer base, making the implementation very smooth. Further, it gives us great pleasure to see our software address the very real business needs of todayâ€™s leading CSPs and to see providers like NuVox achieve such significant benefits from the successful implementation of Syndesis solutions.”
About NuVox Communications
NuVox Communications provides a complete suite of communications services to business customers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, and Tennessee. These services are provided through advanced Lucent, Nortel, Sonus, and Cisco technology. NuVoxâ€™s voice over Internet protocol (VoIP) services are delivered via technology from Cisco, Sonus, Sylantro, IP Unity, and Acme Packet. For more information, visit www.nuvox.com.
Syndesis is the leader in Convergent Service Delivery Management, essential for the seamless, painless migration to advanced service offerings, such as Triple/Quad Play, VoIP and IPTV, and advanced architectures, such as IMS. Syndesis empowers the world’s leading Communications Service Providers to deliver new network and application experiences for their customers. Renowned for customer success, in-depth network expertise and off-the-shelf support for more technologies and equipment than any other communications software developer, Syndesis is the vendor of choice in deployments at more than 20 major service providers worldwide including AT&T (SBC), Bell Canada, BT, Cingular, MCI, NuVox, Qwest, Sprint, Swisscom, Telecom Italia, Telefonica Empresas, TELUS and Verizon Wireless.