Netcracker Technology Netcracker Technology has released the findings of a 2017 study conducted in collaboration with ICT Intuition, which revealed that while service providers around the world are making progress with digital transformation, there is still much work to be done. The survey found that 82 percent of service providers conduct less than half of customer transactions digitally, despite the fact that nearly 80 percent of respondents said they are moving forward with business-wide digital transformation programs of varying size and scale. This underscores a large perception gap in understanding, completing and benefiting from digitalization programs.
The study revealed that more than one-third of service providers have completed some aspect of digital transformation, but challenges persist; nearly three-quarters of service providers identify legacy systems and processes, challenges relating to staff and skillsets and business risk as the greatest obstacles to transforming digital services delivery.
Driving a successful digital transformation requires companies to transform myriad business and operational domains, including customer journeys, digital product catalogs, partner management platforms and networks via software-defined networking (SDN) and network functions virtualization (NFV).
Service providers that have initiated digital transformation successfully have increased revenues, specifically in the B2B segment. According to the survey, service providers that previously generated less than 10 percent of revenue from business customers are now generating business revenues at closer to 25 percent of total revenue. In some areas of the world, this upward trend is even more pronounced, such as in the Asia Pacific (APAC) region where the number of service providers that derive more than 50 percent of revenue from business customers has doubled since 2015.
Netcracker’s Digital Transformation Consulting Practice has been working extensively with service providers around the globe in successfully delivering impressive results by enabling digital transformation, achieving higher automation and opening up new revenue streams.
Read the report for the full results of the study: