Cerillion Technologies, a leading provider of next generation customer management systems, has announced the successful completion of its new CRM & Billing solution for Gibtelecom, the main telecommunications provider in Gibraltar. Delivered in about a year from project kick-off to system go-live, the turnkey solution is already helping Gibtelecom to improve its operational efficiencies and provide a superior customer experience.
By moving to a single convergent billing platform for managing its entire portfolio of fixed, mobile, internet, and business enterprise services, Gibtelecom has reduced the time taken to process payments as well as halving the time taken to process Gibtelecom’s billing cycles, further improving operational efficiency and ensuring timely bill delivery.
“Gibtelecom has been putting CRM Plus through its paces since it was introduced late last year, and we are already seeing operational benefits being achieved.” said Tim Bristow, CEO, Gibtelecom. “Customers seem to like the new bill format and are pleased with the streamlined interaction and experience with our customer services teams.”
“Since consolidating all services onto the Cerillion platform, we are now perfectly placed to leverage our convergent network capabilities with innovative service bundles and new enterprise offerings,” added George Gaskin, Gibtelecom’s Associate Director/Technical. “And by providing a single point of reference for all services, the Cerillion system is giving us greater visibility and intelligence of how our network is actually performing.”
“Completing a full, convergent billing transformation in a year is a tremendous achievement for Gibtelecom,” commented Louis Hall, CEO, Cerillion Technologies. “We are delighted to be their strategic billing partner and look forward to further close collaboration and success together in the future.”