FTS (LSE: FTS), a global provider of Business Control, Billing & CRM solutions for communications service providers, has announced that Telenet, Belgiumâ€™s largest cable provider and a FTS customer, will be presentingf at the forthcoming TeleManagement World event on 6th December 2006 at the Adams Mark Hotel in Dallas.
The session, entitled “Reducing Churn & Customer Centricity: The Telenet Case study”, takes place at 2:30pm on Wednesday December 6th in the main conference hall.
Remy Knecht, Sr. Project Manager, IT Department, Telenet NV, and Yair Sakov, Vice President at FTS, will describe to service providers how Telenet implemented a Business Control Layer-based solution from FTS. Service Providers can learn how Telenet used FTS’ Leapâ„¢ Business Control Engine (Leap BCE) to achieve higher revenues, a 40% reduction in Telemeter-related customer service calls, reduction in churn and an increase in overall customer satisfaction.
Business Control Layer is a software layer in a service providerâ€™s infrastructure which resides between the network/OSS and BSS allowing providers to dynamically and in real-time adapt network or service behavior, at the customer level, in order to increase revenues and improve customer experience.
The TeleManagement World Americas event takes place between 4th and 7th December at the Adams Mark Hotel in Dallas. The core theme will be â€˜Managing for Profitability in a Dynamic Market: Service Innovation, Partnerships, Value Chains & Customer Intimacyâ€™.
To arrange a meeting with FTS during the show, please email [email protected]
FTS (LSE: FTS) is a provider of Business Control, Billing and CRM solutions for Communications Service Providers. FTS pioneered the Business Control Layer market and is the leading player in the space. By analyzing events from a business standpoint rather than just billing them, FTS allows Providers to better understand their customer base and leverage business value from every event and interaction. FTS deploys its full range of end-to-end, stand-alone and add-on solutions to customers in over 40 countries and has implemented solutions in wireless, wireline, cable, content and broadband markets including multiple cross-network installations. Serving the evolving needs of both traditional and next generation service providers, the companyâ€™s operations comprise four international R&D locations and strategically-located sales support offices worldwide.
In January 2006, FTS was ranked as the 54th fastest growing technology company on the 2005 Deloitte Technology Fast-500 EMEA.
For more information please visit www.fts-soft.com.