Convergys Corporation (NYSE: CVG) with its partner, Visage Mobile, announced today a multi-year agreement to provide outsourced billing and professional services to Disney Mobile. Convergys, a global leader in providing customer care, human resources, and billing services, will provide its Infinys [tm] Rating and Billing software as well as professional and consulting services, including Infinys implementation, maintenance and support, and training services. Visage will provide the service delivery platform.
Disney Mobile is the first nationwide wireless carrier specifically designed for families. Its suite of mobile services will include wireless voice service, exclusive handsets, and a package of features and applications tailored to the unique communication needs of families.
“In launching Disney Mobile, it is critical that we deliver what Disney customers expect — high-quality services and a superior customer experience,” said George Grobar, senior vice president and general manager of Disney Mobile. “Convergys and Visage Mobile have a track record in the emerging category of MVNOs and working with them will help us achieve the high-quality services we demand.”
“We will utilize our unparalleled billing and customer care resources to help Disney Mobile launch and deliver a truly unique wireless communications product and customer experience that is in keeping with the respected, family-friendly brand of the Walt Disney Company,” said Bob Lento, President of Convergys’ Communications Industry Solutions. “Together with Visage Mobile, we have the implementation and operational expertise, wireless industry experience, and the scalable rating and billing software to enable Disney Mobile to quickly bring its new wireless service to market.”
“Visage Mobile is proud to support Disney Mobile’s introduction,” said Matt Johnson, Visage Mobile CEO. “The Convergys and Visage Mobile solution, while uniquely addressing Disney Mobile’s aggressive time-to-market plans, is a configurable solution that will allow Disney to deliver a unique customer experience.”
About Disney Mobile
Disney Mobile is the first national wireless phone service built to meet the unique communication needs of today’s family. Launching June 2006, Disney Mobile will provide wireless voice and data services and custom handsets. In addition, Disney Mobile will offer a package of features and applications tailored to meet the unique communication needs of families. The Family Center [tm], a suite of four exclusive services, will enable parents to directly manage their family’s wireless experience, including controlling when and how often kids use their phone; locating kids’ handsets using GPS technology; protecting their kids from unwanted calls and messages and sending priority text messages to all Disney Mobile family plan members simultaneously. Disney Mobile will offer an array of content that parents trust and kids enjoy drawn from the rich entertainment heritage of Disney.
George Grobar is senior vice president and general manager of Disney Mobile, a division of the Walt Disney Internet Group, which is headquartered in North Hollywood.
About Visage Mobile
Visage Mobile is the only Mobile Virtual Network Enabler (MVNE) offering “made to order” branded wireless solutions. Its configurable platform allows companies to create their own wireless branded service while retaining control over the customer experience. Unparalleled industry knowledge, combined with a modular technology platform delivering carrier-grade service, ensures that its clients’ brands are safe and secure. Founded in 2001, Visage Mobile’s sole focus is on enabling MVNOs, and Visage Mobile has committed over $80M to its leading technology platform. Additional information is available at www.visagemobile.com.
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 69 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation. All other marks are the property of their respective owners.)