cVidya, a leading provider of revenue assurance and dealer management solutions, has launched EZTrust, a system which has been developed to manage contractual disputes between network operators and service providers. It is designed to improve operational efficiencies by automatically verifying and correlating invoices and managing billing queries and disputes against services delivered. With Analyst House Frost and Sullivan estimating that the revenue leakage rate in inter-carrier billing for broadband products is between 7% – 11% of total revenues, EZTrust provides a transparent environment from which processes and settlements between parties can be more effectively managed and resolved.
The EZTrust solution provides a platform for automated dispute management and reconciliation processes. For Service Providers, EZTrust helps to manage their business relations with network operators more effectively by automating invoice reconciliation and accelerating the process of dispute settlement management.
For network operators, EZTrust, helps to effectively manage and resolve incoming disputes from business partners, ensuring timely responses to billing queries. It also helps to guarantee that operators can more effectively meet SLAs and secure their cash flow.
EZTrust can be provided as a Software as a Service (SaaS), through a managed service offering or via a software license.
Susan McNeice, Global Director of OSS/BSS Competitive Strategies for Frost & Sullivans Stratecast division comments: Leased lines, local loops and associated network capabilities are the wholesale operators revenue source and the retail service providers largest cost element. Products that speed reconciliation across orders, invoices, inventory records and contracts improve cash flow for wholesale network operators, reduce network costs for retail service providers and improve inter-carrier relationships, benefitting the industry as a whole.
Alon Aginsky, CEO of cVidya comments: The challenges for network operators and service providers managing invoices and queries, in todays next generation networks are huge. Effective reconciliation and dispute management requires having the right information at the right time, within an environment that ensures seamless communication flows and, with EZTrust, we are meeting this need. With competitive pressures across the industry intensifying, we are delivering a solution which will not only help to automate processes and streamline the use of resources for both wholesale and service providers but, in so doing, can also enhance the quality of relationships between partners.