Coppelesca, the Cooperative in charge of the supply of electric power to the northern area of Costa Rica, autonomously supports the operation of Cable TV and Internet Services after updating Open Systems Corp., leader in the development and implementation of BOSS (Business and Operations Support Solutions) for the telecommunications and public utilities companies; In this manner, the electric power company is now capable of managing the provisioning of services to nearly 100.000 associates of the electric power company.
The implementation process tackled had as its main objective the updating of the provisioning module in order to allow for a direct communication with the platforms for the activation of services in a controlled manner with the possibility of having complete autonomy and information on customer care processes.
Through the modernization of customer care processes and the reduction of manual activation processes in the internet wide band service, Coopelesca aims to reduce possible inconsistencies, erratic processes and fraud risks, while optimizing response time for billing inconsistencies , inventory control and work service orders generation in order to establish changes to internet connection speeds.
Improvements were focused in the optimization of the service in an integral manner seeking an increase its associate’s satisfaction and also increase customer fidelization. Coopelesca is now in capacity of supporting convergent processes with complete autonomy and in an integral manner; In addition, user may activate larger number of Digital TV Channels, including the provisional activation of PPV (Pay Per View) packages in line with customer tastes and requirements.
“It is indeed very gratifying for us to contribute to the improvement of the quality of the service provisioned to users and with the management of such services by Coopelesca. This recently concluded updating process is a trustworthy proof of the level of confidence in the agility and convergence of our solution; we understand the need for growth and services expansion of Coopelesca. As well as the intention of modernizing its operative infrastructure on which they are presently supported, not only for the electric power services but also their incursion in the telecommunications sector. We are completely convinced of the services provided by our SmartFlex Platform which will allow for the provisioning of improved services the reduction of time-to-market times and the bundling of new products”. Commented Juan Pablo Nuñez Professional Services Manager.
About Open International Systems Corp (www.openinternational.com)
Open International Systems is presently a leader in the specialized software industry for the telecommunications and public utilities service sector. Open International Systems is focused in the Latin American market, recognized for its BOSS approach which integrates BSS (Business Support Systems) and OSS (Operations Support Systems) functionalities commonly referred to as commercial and operations management.
Open has over 70 successful implementations, in companies servicing subscribers of 14 Latin American Countries, servicing the fixed and mobile telephony, vehicle security, cable television electric power, gas, basic sanitation, and water and sewage sectors.