Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today it has signed a multi-year licensing, support, and maintenance contract with the Hellenic Organization of Telecommunications (NYSE:OTE), a provider of public, fixed switch, domestic, and international telephony, as well as broadband services in Greece. OTE will use Convergys’ Infinys(TM) billing solution to support its 5 million residential wireline customers.
OTE currently uses Infinys to manage its international wholesale voice and data services, corporate customers, and IP services. Migration of OTE’s residential wireline customers to a single Infinys solution supporting all other OTE services will reduce OTE’s bill cycles from 42 to 8, significantly reducing operational costs. By using a single billing solution from Convergys, OTE will gain more flexibility in launching new bundled services as well as an increase in customer focus. Infinys is integrated with Oracle’s e-Business Suite (CRM and ERP) serving as the centerpiece of OTE’s IT infrastructure.
“The convergent solution from Convergys and Oracle is at the heart of OTE’s IT infrastructure, underpinning our drive to become even more customer-focused,” said Konstantinos Kappos, Chief Information Officer of OTE. “By streamlining processes across all of our business units, the solution will enable OTE to reduce operational costs, enhance profitability and deliver the competitive advantage needed for OTE to prosper in all of our markets.”
“OTE’s decision to use Infinys to support its remaining residential product and service offerings demonstrates its continued confidence in Convergys and our solutions to advance its already strong business,” said Jean Herve-Jenn, Convergys’ President, International. “Because of the speed and ease of an Infinys implementation, OTE will quickly be able to take advantage of the additional cost savings and increased speed to market for new services provided by the consolidation of all its lines of business to Infinys.”
With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing(TM) on behalf of its clients every day.
ABOUT OTE
OTE Group is Greece’s leading telecommunications organization and one of the pre-eminent players in Southeastern Europe, providing top-quality products and services to its customers.
Apart from serving as a full service telecommunications group in the Greek telecoms market, OTE Group has also expanded during the last decade its geographical footprint throughout South East Europe, acquiring stakes in the incumbent telecommunications companies of Romania, Serbia, and Armenia, and establishing mobile operations in Albania, Bulgaria, and the Former Yugoslav Republic of Macedonia. At present, companies in which OTE Group has an equity interest, employ over 44,000 people in seven countries, and our portfolio of solutions ranges from fixed and mobile telephony to Internet applications, satellite, maritime communications, and consultancy services.
Listed on the Athens Stock Exchange, the company trades under the ticker HTO as well as on the New York Stock Exchange under the ticker OTE. In the U.S., OTE’s American Depository Receipts (ADR’s) represents one-half ordinary share.
Additional information is available on www.ote.gr