Claro Colombia has chosen Ericsson for an OSS/BSS transformation that will drive faster service rollout, streamline end-to-end business processes, and improve the customer experience for more than 27 million subscribers.
The deployment of Ericsson OSS/BSS solutions is part of a multi-vendor project, and will enable Claro Colombia to optimize and automate back-office functions – such as rating and billing. It will also provide 360-degree subscriber views to customer service representatives.
For customers, the transformation will support self-care options and high-quality user experiences. Claro Colombia will be able to provide quicker and more agile services to its 27 million subscribers in the country, and take the next step toward becoming a digital operator.