Clarity won an extension to its contract with Globe Telecom (Globe) to provide Unified OSS for the company’s wireless business and its fixed line network subsidiary Innove Communications.
Clarity has been working with Globe to provide Inventory Management and Service Assurance and was also commissioned to build an entirely new Network Operations Centre (NOC); which included the implementation of NOC infrastructure and associated NOC tools, to improve network performance, fault management and customer experience.
Clarity will now provide configuration management for Globe’s expanding 2G and 3G wireless networks. The expanded solution will provide a useful tool for change management, resulting in improvements in data integrity. Clarity will also provide a pre-integrated solution covering inventory management, alarm management, performance management, trouble tickets and SLA management, for Globe’s convergent fixed line business, Innove Communications, which consists of both next generation and legacy networks, supporting services such as voice, data, and IP services including VoIP, DSL, and IP VPN to residential and enterprise customers. The Clarity Unified OSS solution will provide support to Globe’s PSTN, CDMA, GSM, Transmission and IP core & access network, based on IP MPLS.
“We aim to maintain our position as the leader in high quality convergent telecoms services in the Philippines and Clarity’s Unified OSS gives us an integrated view of the technologies driving these. Having a Unified OSS is imperative to give us executive visibility across our networks and allows us to deliver a consistently high-quality experience to our more than 21 million customers,” said Johann Antaran, Head of Wireless Network Operations at Globe.
The Clarity solution will enable Globe’s wireless and fixed line businesses to be managed by a centralized convergent NOC. In so doing, both areas of the business will have centralised executive visibility, enabling rationalization of infrastructure, support costs and operational costs.
“Globe required a solution that would reduce the time to market for new services and provide streamlined processes, improved data integrity and quick and easy diagnostics of network operations to automatically identify and correct faults. By implementing such a solution the carrier has the opportunity to deliver the best customer experience available in this market”, said Raj Thangiah, Vice President of Sales and Marketing at Clarity.
Thangiah continued, “With the help of our valued Asian customers, we have increased the subscriber base to serve over 120 million. Implementing a Unified OSS requires a progressive mindset and it is very encouraging to see that our end to end solution has been proven to be the choice for Tier 1 operators and clearly the way forward for the industry”.
Clarity is the first Next Generation OSS to be deployed end-to-end, across all lines of business, by leading Tier 1 service providers. Clarity’s installed base includes such operators as Telekom Malaysia, Hutchison CP Telecom, as well as India’s giant Reliance Communications.
About Clarity
Clarity is the market leader in Unified Operational Support Systems (OSS), managing over 120 million subscribers globally in Tier 1 incumbent and next generation Telcos. Clarity provides proven, pre-integrated Inventory, Fulfillment and Assurance applications on a single SID based database, enabling real-time executive visibility of the network’s impact on revenues and customer experience. Clarity is network and service neutral, driven by templates and workflows that are rapidly configurable, allowing telecom companies to cut time to market for new services by two-thirds.
Established in 1994, Clarity has offices in Africa, Asia, Europe, the Middle East and North America.
For more information, please visit their website: http://www.clarity.com
About Globe
Globe Telecom is a leading telecommunications company in the Philippines. Globe’s mission is to transform and enrich lives through communications by way of its vision of making great things possible. Through renewed commitment of “enriching lives through ease and relevance,” the company’s goal is to enrich everyday communications by simplifying and removing the obstacles in communication technology so that it can bring the customers closer to what matters to them most. Globe strives to create and deliver products that are relevant to the customers’ needs and are easy to understand and use, and are delivered with warmth and knowledge. Globe has two wholly-owned subsidiaries – Innove Communications, Inc. and G-Xchange, Inc.