Convergent billing specialist, Cerillion Technologies, today announced it has completed delivery of a new CRM, Billing and Mediation solution for Caudwell Communications Ltd. Cerillion provided a turnkey delivery, implementing the CRM Plus, Revenue Manager and Mediator products from the pre-integrated Cerillion suite, and completing the migration from Caudwellâ€™s legacy systems.
The new system delivers a cost-effective solution to support Caudwellâ€™s Carrier Pre-Select (CPS), Broadband and other services to customers across the UK. The system also supports BTâ€™s Wholesale Line Rental (WLR) provisioning which is critical for CPS providers needing to provide a complete telephony solution to their customers.
“Caudwell Communications has grown rapidly to become a market leader in the UK fixed line telecommunications market”, commented Damone Quigley, IT Director, Caudwell Communications. “The Cerillion solution allows us to launch new services to market quickly, whilst keeping our operational costs to a minimum. Pre-integration of CRM and billing functions will provide us with many efficiency improvements in our back-office operations, and enables us to manage the complete customer lifecycle and deliver a consistently high quality of service.”
“We are delighted to have worked with Caudwell on this important project”, commented Louis Hall, CEO of Cerillion Technologies. “The Caudwell Group has consistently proven its ability to penetrate the UK market, and we are very excited about their accelerating growth in the fixed line and broadband markets.”
About Cerillion Technologies
Based in Central London, and with offices in the US and Singapore, Cerillion Technologies provides carrier grade CRM & Billing, Interconnect and Mediation solutions to fixed, mobile, IP and convergent telecom operators worldwide. Cerillion was formed in October 1999 through the Management Buyout of the in-house Customer Care and Billing product division of Logica, which had been supporting operatorsâ€™ needs since 1992.
The Cerillion system is a bundled component solution suite supporting any deployment model: as an end-to-end pre-integrated business support system, from customer through to network interaction; in a mixed deployment, where selected modules may be replaced by 3rd party applications; or in a pure best-of-breed solution. The system is also fully operational as a complete managed service solution.