Alcatel-Lucent (Euronext Paris and NYSE: ALU) and Amdocs (NYSE: DOX), the leading provider of customer experience systems, has announced the deployment of an integrated, end-to-end Operations Support System (OSS) solution to enable “Belorusskaya Set Telekommunikatsiy” (BeST), a mobile network operator in Belarus, to centrally manage its network inventory and assets. The announcement was made at TeleManagement Forums’s TeleEveo being held in Moscow this week.
Alcatel-Lucent, the prime network integrator of the Amdocs OSS solution, and Amdocs are delivering a unified and centralized inventory system for BeST’s multi-technology, multi-vendor network. As a result, BeST can better manage its network resources, which includes network equipment from as many as 100 different vendors.
In addition, the solution enables a variety of BeST divisions to view up-to-date information about their network resources. This visibility into the network allows BeST to tightly control capital expenses by viewing all aspects of its network roll out and helps BeST to utilize its assets more effectively. BeST can also minimize operational expenditures by analyzing the level of existing network resource usage to optimize network capacity. In the event of a network failure, BeST can quickly determine the impact on its entire network, helping to speed root-cause analysis and fault resolution while minimizing the impact on its customers.
“We are in the process of developing a network that can enable us to effectively serve new customers and help us efficiently manage BeST’s growth.
When we expand the network to introduce new services, it’s critical for us to do it in a way that controls capital and operating expenditures,” said Konstantin Leonov, chief information officer of BeST. “We selected Alcatel-Lucent and Amdocs because these companies understood our needs and clearly had the resources to meet our requirements. They provided a solution that helps us better control our network assets while enabling us to add new services for customers.”
Alcatel-Lucent deployed the Amdocs Cramer OSS solution in just seven months, delivering an array of services including project management, design and consulting, solution development, integration, configuration and installation and maintenance. Alcatel-Lucent and the Amdocs solution deliver a unified network management view that enables service providers to accelerate service introduction and fulfill large volumes of customer orders more quickly and accurately, while reducing the total cost of OSS ownership. Amdocs’ unified OSS solution supports future development and deployment of new services without creating further fragmentation of the OSS environment. Amdocs OSS offering can manage both old and new technologies simultaneously from a single OSS platform — from the service layer down to the physical network elements.
“BeST was looking for a solution that would enable them to grow their business and better serve their customers by making full use of their network assets. We were proud that they selected our reliable and cost-effective approach to operations that makes it easier for network operators to optimize their resources to support growth and new services introduction,” said John Meyer, president, Alcatel-Lucent’s services activities. “Alcatel-Lucent’s expertise in service modeling and network knowledge combined with Amdocs OSS software makes us a partner of choice for service providers deploying OSS solutions.”
“As mobile operators continue to add new subscribers, a major challenge is reducing high operational expenses associated with the deployment of new network infrastructure,” said Charles Born, vice president of corporate communications for Amdocs. “Amdocs and Alcatel-Lucent are enabling BeST to gain a comprehensive view of the network so that it can efficiently and quickly adapt and expand the range of services it offers — without compromising the customer experience.”
State-owned mobile operator BeST (Belarusian Telecommunications Network) was registered on the 9th of November 2004. Beltelecom (national fixed operator) and Agat (state-owned research and production association) being its shareholders with 25% and 75% shares respectively. The license for mobile telecommunications activity was provided to BeST on March 15, 2005.
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experience(TM) — at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help our customers execute their strategies and achieve service, operational & financial excellence. A global company with revenue of $2.48 billion in fiscal 2006, Amdocs has over 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Cramer, Amdocs OSS Division, enables service providers to manage the transformation of their OSS and profit from the convergence of business support systems (BSS) and OSS systems. Service providers benefit from the automation of critical customer-centric processes — such as fulfillment and assurance — from the customer to the network, which allows them to accelerate revenues from new service offerings.
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver
voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com