As telecommunications competition has become more prevalent worldwide and numerous new mobile networks have entered the market, carriers are faced with a complex web of frequently changing dial code plans that can be difficult to monitor and update. Complicating the issue even more is that many carriers continue to use the same manual methods “such as extensive Excel spreadsheets” to verify costs for completing calls over other networks.
The adoption of automated solutions can help carriers maximize their profits by routing calls efficiently, billing more accurately and preventing fraud, Gary McIntyre, director of Business Intelligence Product Management at Vibrant Solutions, recently told Billing World & OSS Today.
In an article entitled Ã¢â‚¬Å“Deregulation Significantly Complicates International Interconnect,” published in the February issue of Billing World & OSS Today, McIntyre said, “If you hand off to a carrier who hauls your traffic, the difference between loading a dial code and terminating traffic deemed “local” as opposed to “mobile” could mean the difference of being charged 15 cents versus 2 cents per minute in tariffs.”
McIntyre noted that a lack of standardized codes representing countries or metro areas within those countries, contribute to the number of errors as well.
Because of the frequent, dynamic changes in international dial codes and number of errors affecting carriers, McIntyre said that automated solutions are needed to help prevent profit losses and streamline the process.
With its sophisticated software, high-value professional services and years of communications industry expertise, Vibrant Solutions transforms data from a company’s entire network into actionable, business-focused results for competitive advantage.